Category Artificial Intelligence (AI)

Can AI really resolve workplace conflict?

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As AI becomes a coach, scriptwriter and even would-be mediator at work, Phil Floyd explores what this means for people’ trust, authenticity and conflict. He argues that while technology can support difficult conversations, healthy workplace relationships still depend on human…

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Breaking the L&D loop: Why more content isn’t the answer

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Chris Eigeland argues that L&D teams must stop measuring success by the size of their content libraries and start curating smarter, skills-led pathways. With AI, governance and better evaluation, organisations can reduce waste, improve engagement and build learning cultures focused…

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TJ interviews: Dr Alex Zarifis on how AI is forcing leaders to rethink how people learn, work and create value

Dr Alex Zarifis

Dr Alex Zarifis says UK firms will only unlock AI value when leaders redesign processes and business models, not just add tools. He urges transparent communication to build trust without blind faith, and argues agentic AI will push leaders towards…

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Why AI-native learning is the next big shift for L&D

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Nicola Cox explores why workplace learning needs to move beyond AI add-ons and build intelligent ecosystems that connect skills, content and performance. As MCP servers and agentic AI reshape daily workflows, L&D leaders have a chance to make learning more…

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When AI does the first draft, who learns what good looks like?

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AI is erasing the practice layer of everyday work, and L&D must rebuild it. Dmitry Zaytsev says draft writing, rough analysis and early recommendations were safe spaces for learning judgement. As machines take those tasks, organisations need structured practice, decision…

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Generative AI rollout in government: More than a software skills challenge

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Former senior civil servants Kate Sturdy and Clare Dobson share lessons from training policymakers as AI moves from pilots to everyday use. They explain why prompting is a discipline, critical thinking prevents hallucinations, and the smartest officials know when to…

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The Platinum Workforce – book review

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In The Platinum Workforce, futurist Trond Arne Undheim maps how AI, IoT and biotech could reshape jobs and spawn new roles. Catherine Dock reviews the book’s practical role frameworks, credible case studies and warnings about disruption for white-collar work, and…

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The generation we can’t afford to lose

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With youth unemployment at its highest since 2014 and junior roles drawing 100+ applicants, employers can’t afford to pass on. Giles Smith argues we’re debating costs while the education-to-work system fails a generation. The answer is redesigning organisations for an…

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The leaking talent pipeline: How AI is quietly undermining leadership succession

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AI is speeding up work while quietly eroding the early-career experiences that shape future leaders. As entry-level roles decline, judgement, emotional intelligence and organisational fluency have fewer places to form. Leena Rinne argues succession strength must be measured in capability,…

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Training cuts are widening the AI skills gap for jobseekers and workers

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The AI boom is raising the bar for entry-level work while many employers cut their training offerings. Jonny Phillips makes the case for a national skills guarantee so people can build baseline AI capability and confidence. Practical, relevant support helps…

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