Category Emotional intelligence

TJ interviews: Mark Agnew on the four questions that turn uncertainty into a shared challenge

Mark Agnew

Resilience is easier to sustain when people find meaning in the challenge itself. Mark Agnew talks about reframing setbacks, strengthening camaraderie, developing mental fitness gradually, all based on adventuring experience. This helps teams focus on shared purpose, intrinsic motivation and…

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The L&D playbook for building psychological safety into teams

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Teams do not become safe to fail through slogans or good intentions alone. Dr Melisa Buie explains why leaders must model openness first, before teams can build stronger norms around challenge, experimentation and reflection. Melisa offers a practical two-stage approach…

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Confidence is a business issue, not a personal weakness

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Workplace self-belief affects who speaks up, progresses, takes risks and contributes ideas, making it far more than an individual concern. Penny Haslam argues that organisations should actively develop confidence through training, supportive managers and everyday conversations. This helps employees perform…

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From empathy to action: How L&D can build compassionate workplaces

Empathy concept. Wooden blocks with empathy icons on minimal background and copy space. The power of emotional intelligent, soft skill development. Empathy in the workplace, good leaders, good teams.

Nicky McCrudden explores why compassion at work so often stops at good intentions and how L&D can help turn concern into action. Her research identifies skills gaps, workplace beliefs and social pressures as key barriers, pointing to practical, scenario-based ways…

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From mistakes to momentum: Building a company culture that learns

'Forget the mistake, remember the lesson' written under torn paper.

Organisations unlock innovation when they stop punishing mistakes and start learning from them, reasons Paul Sloane. From Post-it Notes to Slack and vacuum cleaners, failure can spark breakthroughs. Paul explores how psychological safety, intelligent experimentation and honest post-mortems help teams…

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Why your top talent is quietly checking out

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Why do high performers disengage from careers that seem successful on paper? In this article, Laura Simms unpacks how competence, conditioning and misdiagnosed burnout can hide poor fit, and argues that better support starts when organisations help people question the…

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When leaders run on empty, strategy turns into firefighting

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Workplace stress is surging, executive burnout is a systemic risk to organisational performance. In a DUSTy polycrisis world, traditional wellbeing initiatives barely touch the root causes. Steve Macaulay sets out a practical HR and L&D roadmap to redesign roles, build…

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Smarter skills for a messy world: Why middle managers are the real organisational stabilisers

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Middle managers hold organisations together by translating strategy into everyday decisions, absorbing emotional tension and making meaning when work is messy. These capabilities are too often mislabelled as “soft skills”, leading to underinvestment and burnout. Gary Cookson argues that they…

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Psychological safety is your secret weapon when training gets awkward

The Four Stages of Psychological Safety - Psych Safety are Inclusion, Learner, Contributor, Challenger

Disengaged training rooms are often a symptom of low psychological safety, rather than poor facilitation. Donald Thompson outlines practical ways to build trust before and during sessions. He explores strategies such as clear expectations, thoughtful responses and calm, civil discussion,…

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Boundaries, not burnout: Building a culture of leadership kindness that lasts

In a world where you can be anything be kind kindness rock on green moss

In this candid piece, Maureen O’Callaghan shows why kindness at work starts with self-kindness. From silencing the inner critic that shouldn’t be your coach, to setting boundaries and building support, she argues sustainable leadership means staying present and protecting capacity.…

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