Opinion

4 Minutes
Delivering learning & training Diversity, inclusion and equity For experienced L&D professionals For freelancers, consultants & small businesses For new to L&D Opinion Science, technology and research

From clarity to accessibility: 5 key tips to help content design

Jayne Davids draws upon her experience in creating hundreds of guides and help documents to distil the essential best practices for creating user-friendly resources People visit a knowledge base or […]...
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6 Minutes
Coaching & mentoring Communication Conflict resolution For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For people managers Opinion

A four-step process for having tough conversations with difficult people

James Scouller looks at how to structure those challenging conversations so that everyone wins I’ve found that most managers struggle with what I call “tough conversations” with people they find […]...
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