Category Understanding Business

Change doesn’t need more intensity, it needs more precision

Desperate businesswoman and business failure

Organisations often respond to mounting pressure by adding more activity, yet execution suffers when people are overwhelmed. Dr Ravinder Tulsiani argues that effective change depends on precision, consistency and reinforcing a small number of critical behaviours in real work, helping…

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The business of training: What gives training providers the right to exist?

Jan Jilis van Delsen and Laura Overton at the Business of Training Conference 2026.

AI, changing customer expectations and increasing pressure to demonstrate value are challenging traditional training business models. Reflecting on the Business of Training Conference 2026, Jo Cook explores the importance of understanding customer needs, designing learning for workplace performance and identifying…

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Before it becomes training: What searches reveal about the language L&D should use

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A new quarterly column explores what training demand can reveal about the challenges organisations are trying to solve. In this first instalment, Dr Peter Evans examines how search behaviour can help L&D translate business problems into stronger proposals, better evidence…

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L&D was not built for this speed of change

Businessman touching a polygon with bright lights and an arrow pointing forward. Finance capital investment economic growth. Digital technology in the era of change.

Traditional learning models struggle when roles, knowledge and context shift faster than training can keep up. Dr. Ravinder Tulsiani argues for a two-layer capability model combining structured preparation with real-time support, helping organisations strengthen decision-making, reduce costly errors and position…

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The Irresistible Consultant’s Guide to Winning Clients – book review

Close-up of modern businessman presenting business proposal at meeting at office from tablet computer

Independent consultants often know how to deliver excellent work, yet converting expertise into paid projects can remain difficult. Houra Amin explores a practical approach centred on client priorities, sharper discovery and better problem framing, showing how consultants can build stronger…

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Why instructional design needs an open industry learning lab

E-learning concept with person using a laptop computer

L&D teams should look beyond their organisations and use open course contests to sharpen professional judgement, argues Tanya Galton. Comparing real instructional design work across industries can expose stronger practices, recurring weaknesses and fresh ideas, helping practitioners turn external feedback…

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Stronger partnerships start with financial fluency

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Financial fluency helps L&D professionals manage external partnerships with greater clarity and accountability. Jane Deeks explains how to spot compliance risks, strengthen contracts, and work effectively with finance and legal teams. All to build ethical, transparent relationships that protect budgets,…

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From cost centre to growth engine: Enter the Chief Revenue Officer of Talent

Asking the real cost question using wooden cubes on blue background

Barb Hyman argues that talent acquisition and talent management must stop operating in silos and start acting as a single business engine. By connecting hiring, internal mobility and learning to commercial outcomes, organisations can reduce restructuring costs, deploy skills more…

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What is helping or holding back your L&D impact?

Businessman using tablet analyzing sales data and economic growth graph chart. Business strategy. Abstract icon. Digital marketing.

Impact depends on more than measurement. This reflection asks whether you have the access, data, permission and support needed to act on what you learn. Use it to sense-check your current reality, spot what may be holding progress back, and…

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Transfer by design: The next maturity level of learning design

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Closing the transfer gap means designing for workplace application from the outset, not hoping learning will stick afterwards. Melanie Martinelli and Ger Driesen explain how the 12 Levers of Transfer Effectiveness can help L&D teams build stronger transfer conditions, establish…

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