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From job redesign to work transformation: How organisations can future-proof roles in the age of AI and skills shortages

Johnson Wong
05-05-2026

Technology isn’t the blocker, work design is. Many organisations trap people in low-value tasks while layering AI onto old workflows. Johnson Wong argues leaders must shift from updating job descriptions to transforming how work flows at task level, prioritising high-impact roles, and investing in skills to unlock productivity and engagement. Across industries, leaders are confronting the same paradox: technology is…

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