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Empathy concept. Wooden blocks with empathy icons on minimal background and copy space. The power of emotional intelligent, soft skill development. Empathy in the workplace, good leaders, good teams.

From empathy to action: How L&D can build compassionate workplaces

Nicky McCrudden

Nicky McCrudden explores why compassion at work so often stops at good intentions and how L&D can help turn concern into action. Her research identifies skills gaps, workplace beliefs and social pressures as key barriers, pointing to practical, scenario-based ways to build confidence, strengthen connection and create more compassionate workplaces. Compassion deficits in the workplace, where colleagues’ suffering goes unnoticed…

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TJ conference date update

Training Journal

The TJ Conference: L&D Means Business will now take place on 16 March 2027. This gives organisers more time to…