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Handing Over: A collaborative office scene as one individual hands over documents to another, fostering seamless teamwork and efficient communication.

Stop briefing managers and start developing them

Ben Satchwell

Ben Satchwell argues that “manager activation” fails when treated as a communications task. Talking points distribute messages but don’t build the skill to handle sceptical, unscripted conversations. Adoption is decided in real capability-building discussions. Equip managers through working sessions so that they understand the why and can adapt and feedback. When a capability framework reaches the rollout stage, managers get…

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