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Can AI really resolve workplace conflict?

Phil Floyd

As AI becomes a coach, scriptwriter and even would-be mediator at work, Phil Floyd explores what this means for people’ trust, authenticity and conflict. He argues that while technology can support difficult conversations, healthy workplace relationships still depend on human skills such as listening, empathy, curiosity and honest face-to-face dialogue. Wouldn’t it be better if work colleagues always said the…

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The Adaptive Leader – book review

Matt Smith

Agility, for most L&D teams, is less about sprints and more about decisions close to work, safe experimentation and leading…