Hybrid work has made informal learning less visible, not less vital. Elyas Coutts explores how proximity once helped new starters absorb tacit knowledge, culture and judgement through everyday interactions. Now, purposeful messaging can crowd out spontaneous moments, leaving junior and…
Empathy can get dismissed, but paired with coaching it becomes a performance lever. Drawing on podcast insights, Amy Brann and Dr Jessie Gulsin explore how empathy reduces threat, deep listening builds psychological safety, and clear boundaries strengthen accountability. Practical tips…
Agility, for most L&D teams, is less about sprints and more about decisions close to work, safe experimentation and leading through uncertainty. Matt Smith reviews Giles Lindsay’s book The Adaptive Leader, exploring adaptive traits and cross-cultural ambition, alongside a key…
AI is erasing the practice layer of everyday work, and L&D must rebuild it. Dmitry Zaytsev says draft writing, rough analysis and early recommendations were safe spaces for learning judgement. As machines take those tasks, organisations need structured practice, decision…
Reputation walks into work before you do, and teams cling to old stories. Chris Dodd explores how labels form, why cynics shape perceptions, and how leaders earn credibility socially through visibility, listening and consistency. Behaviour, not title, rebuilds trust, lifts…
Trust breakdowns rarely start with incompetence. Maryam Rezaei argues they begin with bias, familiarity and the meanings we attach to tone, silence and directness. She explores psychological safety, real listening and what repairs trust: new experiences, not explanations. For L&D…
Design work that protects thinking under pressure, and decision quality follows. In this article, Amy Brann and Dr Jessie Gulsin share neuroscience-backed ways for L&D to reduce cognitive load, reframe resilience for shifting values, and strengthen connection in hybrid teams.…
Confidence and stress are not separate tracks at work. This article shows how situational awareness turns confidence into visible behaviours that lower pressure. Five practical moves clarify expectations, ask better questions, build feedback loops, set boundaries and use body language.…
Julia Bersin joins Jo Cook to explore the rise of the supermanager and why AI transformation still depends on human leadership. As organisations rethink management layers, managers remain critical to trust, experimentation and adoption, helping teams turn AI investment into…
Leading teams across time zones means more than adding Zoom calls. Mykhailo Voitovych explains five common mistakes that derail multicultural, distributed work, from fuzzy definitions of “done” to undocumented decisions and clumsy feedback. He shares practical fixes: structured handoffs, decision…
