Communication
Why active doubt is a vital skill for effectiveness in a rapidly evolving world
Doubt is not leadership’s enemy but a practical response to uncertainty. Jenny Williams argues that leaders build trust by naming what they do not know, holding opinions lightly and inviting challenge. In complex environments, active doubt keeps thinking flexible, supports learning and helps organisations adapt, decide and move forward together. Leadership can feel like a relentless roller-coaster ride: rapid turns, unexpected drops and little visibility of what lies ahead. The only certainty is uncertainty. And that uncertainty requires a reboot…
Can AI really resolve workplace conflict?
As AI becomes a coach, scriptwriter and even would-be mediator at work, Phil Floyd explores what this means for people’ trust, authenticity and conflict. He argues that while technology can support difficult conversations, healthy workplace relationships still depend on human skills such as listening, empathy, curiosity and honest face-to-face dialogue. Wouldn’t it be better if work colleagues always said the right thing to each other? When we want to criticise a colleague for their performance, for example, some well-chosen words…
How informal learning historically happened naturally at work
Hybrid work has made informal learning less visible, not less vital. Elyas Coutts explores how proximity once helped new starters absorb tacit knowledge, culture and judgement through everyday interactions. Now, purposeful messaging can crowd out spontaneous moments, leaving junior and mid-level employees with fewer chances to learn and build trust. Historically, most of what employees learnt didn’t just come from the onboarding process or training programmes; it also came from the proximity of being in the office surrounded by senior…
Empathy in action: Why coaching conversations turn understanding into impact
Empathy can get dismissed, but paired with coaching it becomes a performance lever. Drawing on podcast insights, Amy Brann and Dr Jessie Gulsin explore how empathy reduces threat, deep listening builds psychological safety, and clear boundaries strengthen accountability. Practical tips help leaders turn supportive conversations into sustained change at work. Empathy has had something of a reputation problem in leadership. Often dismissed as “soft”, or confused with lowering standards, it is still questioned in performance-driven cultures. Yet when empathy is…
The Adaptive Leader – book review
Agility, for most L&D teams, is less about sprints and more about decisions close to work, safe experimentation and leading through uncertainty. Matt Smith reviews Giles Lindsay’s book The Adaptive Leader, exploring adaptive traits and cross-cultural ambition, alongside a key tension between “being agile” and the book’s recurring Agile terminology. Book: The Adaptive LeaderAuthor: Giles Lindsay There is a version of agility that most L&D professionals recognise, even if they have never attended a sprint planning session or facilitated a…
When AI does the first draft, who learns what good looks like?
AI is erasing the practice layer of everyday work, and L&D must rebuild it. Dmitry Zaytsev says draft writing, rough analysis and early recommendations were safe spaces for learning judgement. As machines take those tasks, organisations need structured practice, decision reviews and feedback in the flow of work again, deliberately. Artificial intelligence is changing the way people work, but it is also changing the way people learn at work. For learning and development teams, the next challenge may not be…
New leader, old story: How teams decide before you speak
Reputation walks into work before you do, and teams cling to old stories. Chris Dodd explores how labels form, why cynics shape perceptions, and how leaders earn credibility socially through visibility, listening and consistency. Behaviour, not title, rebuilds trust, lifts morale and stops you battling an outdated version of yourself. One thing I learned very early in the Royal Navy, is that your reputation normally arrives before you do. Long before a new Captain, senior leader, manager, or supervisor even…
Trust is biased, and your team is proving it
Trust breakdowns rarely start with incompetence. Maryam Rezaei argues they begin with bias, familiarity and the meanings we attach to tone, silence and directness. She explores psychological safety, real listening and what repairs trust: new experiences, not explanations. For L&D and leaders, trust is a skill to practise every day. Do you trust your teammates? If you do, why do you trust them? Are you careful, distant, or unsure with other people, even before anything has clearly gone wrong? These…
Decision armour is the new normal: Supporting clear thinking across a changed workforce
Design work that protects thinking under pressure, and decision quality follows. In this article, Amy Brann and Dr Jessie Gulsin share neuroscience-backed ways for L&D to reduce cognitive load, reframe resilience for shifting values, and strengthen connection in hybrid teams. Practical tips help people perform without burnout day after day. By now, most L&D professionals will recognise two parallel challenges shaping today’s workplace. First, decision-making feels harder: cognitive load is high, attention is fragmented, and errors creep in under pressure.…
Five ways to boost confidence and reduce stress at work
Confidence and stress are not separate tracks at work. This article shows how situational awareness turns confidence into visible behaviours that lower pressure. Five practical moves clarify expectations, ask better questions, build feedback loops, set boundaries and use body language. Anne Maartje Oud links personal habits with culture for performance. “Boost your confidence” and “reduce stress” sound great, but they are often treated as separate goals. That is where the interpretation becomes misleading. Confidence that helps prevent stress is not…
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