HR Professionals
Beyond the prompt: What L&D teams should consider when implementing AI
L&D teams may be fluent in many AI tools, but true readiness requires more than adoption. Kristin Delgado explains why measuring human factors such as learning agility, critical thinking and reliance on AI can help learning leaders close confidence gaps, target support and guide organisations through digital transformation more effectively. When new challenges require an organisation to rethink existing ways of working, upskill staff, and redesign training, learning and development are promptly called to the rescue. As those responsible for…
Lead with why, not what: The communication mistake every rollout makes
Ben Satchwell argues most capability framework rollouts fail in the first email by leading with what: structures, levels and process. People engage only once they understand why and what it changes for them. Translate organisational rationale into individual relevance, sequence communications purpose first, then mechanics, address appeal and threat honestly. The first communication about a new capability framework almost always leads with the what. Here is the structure. Here are the five capability domains. Here are the four proficiency levels…
Workers need to learn how to question AI, not just how to use it
As AI becomes commonplace at work, employees need more than technical know-how. Gray Mytton explains why workers must question outputs, spot errors and apply human judgement, while developing critical thinking, adaptability and curiosity to navigate changing tasks, emerging roles and increasingly AI-shaped workplaces with confidence and care in future work. Workers need to learn how to question and check AI-generated information rather than simply how to use AI tools, as new figures show AI use is becoming increasingly common across…
Why AI-Generated content is becoming harder for L&D teams to manage
As AI accelerates content production, Chris Van Wingerden stresses that L&D teams face a new bottleneck: managing the volume of learning content they can create. Drawing on dominKnow’s LCMS Report, he explores why content management, governance and human oversight are becoming essential to keeping AI-generated learning trustworthy, compliant and useful. For years, the learning industry has focused on one persistent challenge: creating enough content to keep pace with organisational change. Today, that challenge looks very different. AI has transformed the…
Learning without limits: Meeting the expectations of the modern workforce
Morgan Burn explores how changing attention, technology and learner expectations are reshaping workplace development, and why L&D must move beyond isolated interventions. From personalised reflection to richer content and real-world scenarios, organisations need better continuous learning ecosystems that help people access, apply and revisit knowledge precisely when it matters most. There is a widespread perception that attention spans are getting shorter. A 2022 survey by the Policy Institute and Centre for Attention Studies at King’s College London found that almost half…
Connecting the dots across assessment data
Dan Harrison and Kimberly Farace argue that assessment teams need better connections between fragmented data, not more dashboards. By linking operational, technical, behavioural and candidate feedback signals across the journey, organisations can uncover hidden microtrends, diagnose friction faster, strengthen integrity and make more confident, targeted improvements to candidate experience overall. Programs aren’t struggling to grow globally or meet candidates’ needs because they lack data. They’re struggling because the complete story is hidden. When assessment and credentialing teams can’t see the…
AI in Learning 2026: A day built for sensemaking, not just adoption
Slow down, question the hype and reclaim a voice in workplace AI decisions. Julie Drybrough explores why L&D and HR professionals need space to make sense of fast-moving technology, examine its practical and ethical implications, and shape how AI is adopted rather than simply implementing choices made elsewhere for them. How much AI information can any of us actually process before “keeping up” starts to feel like drowning? That was one of the questions that prompted Fiona McBride (Fiona McBride…
The hidden cost of hybrid work: Rebuilding informal learning for early-career employees
Early-career employees need more than formal training to build judgement, confidence and practical their skills. Hybrid work and AI have made every-day learning less visible and more important. Don Spear explains how organisations can recreate observation, coaching, practice and feedback to help people move more quickly from potential to performance. Companies face a talent-development challenge that many leaders overlook. Early-career employees still need the learning that happens around the work, not just the training that organisations assign to them. For…
Learning that lasts: Belief is the first barrier to building skills
Upskilling spend is soaring, but the skills gap is still yawning. The missing piece is rarely the content… It’s what learners believe about themselves when it gets difficult that counts. When doubt turns challenge into threat, even brilliant design won’t land behaviour change. Amy Brann gets belief working for you. Organisations are investing heavily in upskilling, yet many still struggle to close capability gaps. According to LinkedIn’s 2023 Workplace Learning Report, 93% of organisations are concerned about skills shortages, while…
Mindset under pressure: Making better decisions in a noisy world
Information overload, AI and relentless workplace change are putting decision-making under pressure. Martin Fairn argues that mindset development can help people pause, regain perspective and think more clearly, strengthening resilience, improving judgement and supporting better decisions when demands mount, uncertainty grows and the pace of work becomes difficult to manage. With the possible exception of the agricultural and industrial revolutions, no event in human history has so quickly and irreversibly changed our lives as the birth of our digital world.…
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