Features
The leadership blind spot: Managers who stop listening when it gets awkward
Difficult workplace conversations are now routine, but many managers lose confidence when emotions rise and listening matters most. Joseph Conway explores why employees feel dismissed, what the psychological safety data reveals, and how L&D can build people’s skills for listening under pressure, with practical strategies that strengthen trust and wellbeing. Difficult conversations in the workplace are no longer few and far between. For line managers, they’ve become a routine part of leadership, whether it’s navigating performance concerns, responding to interpersonal…
The missing step after restructuring: Lessons from a government department reset
Turn restructure into a practical reset, not a quiet drift. A government department team used an anonymous participant survey, output-driven working day and a virtual follow-up to agree priorities, decision routes and co-ordinate working rhythms. The result was measurable gains in clarity, effectiveness and confidence, case study from Yoav Zand. Following a period of organisational restructuring, a team had reached a natural transition point. A new structure had been implemented, roles and responsibilities had been clarified, and the team was…
L&D in the age of reinvention: Four imperatives for the CLO
Chief Learning Officers are being asked to reinvent organisations, while AI rewires jobs and careers. The route is unlearning: letting go of ladders, fixed roles and ‘training as an event’. Dr Helmut Schuster and Dr David Oxley set out four imperatives for CLOs to build experimentation, trust, AI and capability. We are entering an era in which organisational reinvention is not optional. It is constant and structural. Artificial intelligence (AI) is reshaping roles and workflows. Career ladders are collapsing into…
From breakdown to backbone: Helping people thrive under selfish leaders
Selfish leaders can drain confidence, distort reality and trigger burnout, but support can be a turning point. Drawing on a case study, this article shares coaching tools to build awareness, protect boundaries and respond strategically. Josefine Campbell shows how clients can restore resilience, reclaim agency and even thrive at work. Selfish leaders prioritise their personal gain over the well-being of their teams and can create a toxic ripple effect in the workplace. Whether as a professional coach, an empathetic colleague,…
From content library to customer behaviour engine
Treat customer and partner education as a business system that speeds adoption, cuts support demand and lifts renewals. Start with outcomes, design for decisive journey moments, and prioritise time-to-value over course volume. Embed guidance in workflows, build modular role pathways, and measure behaviour change end-to-end, writes Brett Strauss, for results. Many organisations still treat customer and partner education as an extension of employee training, but the most effective programmes are designed quite differently. The organisations seeing the strongest results treat…
Your learning strategy makes too much sense
The New Coke fiasco in the ‘80s shows why L&D keeps repeating the same mistakes. When we design learning for the ‘logical human’, engagement, behaviour change and budgets suffer. Design instead for real people, who are time-poor, emotional and context-driven, will mean you bubble to the top. Matt Furness explores. In 1985, Coca-Cola did something that looked perfectly reasonable in a spreadsheet, but utterly deranged in real life. Their market share had been slipping for 15 years and Pepsi was swaggering around, winning…
From job redesign to work transformation: How organisations can future-proof roles in the age of AI and skills shortages
Technology isn’t the blocker, work design is. Many organisations trap people in low-value tasks while layering AI onto old workflows. Johnson Wong argues leaders must shift from updating job descriptions to transforming how work flows at task level, prioritising high-impact roles, and investing in skills to unlock productivity and engagement. Across industries, leaders are confronting the same paradox: technology is advancing faster than organisations can adapt, yet productivity growth remains stubbornly slow. AI tools are proliferating, automation investments are rising,…
When leaders run on empty, strategy turns into firefighting
Workplace stress is surging, executive burnout is a systemic risk to organisational performance. In a DUSTy polycrisis world, traditional wellbeing initiatives barely touch the root causes. Steve Macaulay sets out a practical HR and L&D roadmap to redesign roles, build psychological safety, embed structured support and impact the whole organisation. The signs of workplace stress are everywhere: UK sickness absence is at its highest for 15 years. According to a CIPD survey, 64% of organisations are taking steps to identify…
The risk radar that stops culture biting back
Most leadership programmes scale fast on assumptions that only unravel in the room. A genuine pilot surfaces hidden beliefs, resistance and the workplace conditions that make behaviour change stick, before the full investment lands. Jimmy Burroughes argues against biased, stacked pilots and shows how to test important reality, not optimism. Most leadership programmes are designed and decided before anyone enters the training room. The content is chosen, facilitators are booked, the business case clears the board or approvals committee, and…
From learning to earning: A practical framework for skills-based compensation and workforce agility
Skills-based pay is gaining traction as organisations seek clearer returns from workplace learning and really embedding this in culture. By linking skill development, assessment and reward, companies can boost motivation, target critical capabilities and strengthen agility. Johnson Wong outlines a practical framework and maturity pathway to start then scale responsibly. Many organisations are investing heavily in workplace learning. Yet a persistent challenge remains: how do we ensure learning translates into real workforce capability and business value? Skills-based pay is an…
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