Features
The leaking talent pipeline: How AI is quietly undermining leadership succession
AI is speeding up work while quietly eroding the early-career experiences that shape future leaders. As entry-level roles decline, judgement, emotional intelligence and organisational fluency have fewer places to form. Leena Rinne argues succession strength must be measured in capability, then rebuilt through deliberate practice, feedback and engineered development pathways. There’s a shift happening inside organisations right now that doesn’t show up on any succession plan. As AI absorbs more entry-level and early-career work, organisations are gaining speed but losing…
The mid-career crisis employers aren’t talking about: How L&D can fix the mid-career plateau
Somewhere between ‘settled’ and ‘stuck’, mid-career talent hits a quiet dip that drains energy and invites exits. Drawing on workplace happiness data, Kimberley Rowbottom shows why employees at the five/ten-year point feel least recognised and developed. Potential solutions include personalised pathways, visible appreciation and renewed social connection across the organisation. We’re at a critical, yet overlooked, inflection point in the employee experience: the mid-career dip. According to the Global Workplace Happiness Report, employees with five to ten years of tenure…
The skills obsession is creating a performance blind spot
Charles Jennings highlights the issue no training programme addresses: behavioural patterns inside teams that derail performance. He shows why Behavioural Risk should be on every L&D leader’s agenda, shifting focus from individual upskilling to interaction. Diagnose dynamics, track psychological safety and knowledge flow, and strengthen collective outcomes where strategy sticks. Learning and development teams are stretched. Skills taxonomies and individualised learning pathways are growing more sophisticated. AI is seen by L&D leaders as both a challenge and an opportunity. And…
The leadership blind spot: Managers who stop listening when it gets awkward
Difficult workplace conversations are now routine, but many managers lose confidence when emotions rise and listening matters most. Joseph Conway explores why employees feel dismissed, what the psychological safety data reveals, and how L&D can build people’s skills for listening under pressure, with practical strategies that strengthen trust and wellbeing. Difficult conversations in the workplace are no longer few and far between. For line managers, they’ve become a routine part of leadership, whether it’s navigating performance concerns, responding to interpersonal…
The missing step after restructuring: Lessons from a government department reset
Turn restructure into a practical reset, not a quiet drift. A government department team used an anonymous participant survey, output-driven working day and a virtual follow-up to agree priorities, decision routes and co-ordinate working rhythms. The result was measurable gains in clarity, effectiveness and confidence, case study from Yoav Zand. Following a period of organisational restructuring, a team had reached a natural transition point. A new structure had been implemented, roles and responsibilities had been clarified, and the team was…
L&D in the age of reinvention: Four imperatives for the CLO
Chief Learning Officers are being asked to reinvent organisations, while AI rewires jobs and careers. The route is unlearning: letting go of ladders, fixed roles and ‘training as an event’. Dr Helmut Schuster and Dr David Oxley set out four imperatives for CLOs to build experimentation, trust, AI and capability. We are entering an era in which organisational reinvention is not optional. It is constant and structural. Artificial intelligence (AI) is reshaping roles and workflows. Career ladders are collapsing into…
From breakdown to backbone: Helping people thrive under selfish leaders
Selfish leaders can drain confidence, distort reality and trigger burnout, but support can be a turning point. Drawing on a case study, this article shares coaching tools to build awareness, protect boundaries and respond strategically. Josefine Campbell shows how clients can restore resilience, reclaim agency and even thrive at work. Selfish leaders prioritise their personal gain over the well-being of their teams and can create a toxic ripple effect in the workplace. Whether as a professional coach, an empathetic colleague,…
From content library to customer behaviour engine
Treat customer and partner education as a business system that speeds adoption, cuts support demand and lifts renewals. Start with outcomes, design for decisive journey moments, and prioritise time-to-value over course volume. Embed guidance in workflows, build modular role pathways, and measure behaviour change end-to-end, writes Brett Strauss, for results. Many organisations still treat customer and partner education as an extension of employee training, but the most effective programmes are designed quite differently. The organisations seeing the strongest results treat…
Your learning strategy makes too much sense
The New Coke fiasco in the ‘80s shows why L&D keeps repeating the same mistakes. When we design learning for the ‘logical human’, engagement, behaviour change and budgets suffer. Design instead for real people, who are time-poor, emotional and context-driven, will mean you bubble to the top. Matt Furness explores. In 1985, Coca-Cola did something that looked perfectly reasonable in a spreadsheet, but utterly deranged in real life. Their market share had been slipping for 15 years and Pepsi was swaggering around, winning…
From job redesign to work transformation: How organisations can future-proof roles in the age of AI and skills shortages
Technology isn’t the blocker, work design is. Many organisations trap people in low-value tasks while layering AI onto old workflows. Johnson Wong argues leaders must shift from updating job descriptions to transforming how work flows at task level, prioritising high-impact roles, and investing in skills to unlock productivity and engagement. Across industries, leaders are confronting the same paradox: technology is advancing faster than organisations can adapt, yet productivity growth remains stubbornly slow. AI tools are proliferating, automation investments are rising,…
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