Treat customer and partner education as a business system that speeds adoption, cuts support demand and lifts renewals. Start with outcomes, design for decisive journey moments, and prioritise time-to-value over course volume. Embed guidance in workflows, build modular role pathways,…
Most leadership programmes scale fast on assumptions that only unravel in the room. A genuine pilot surfaces hidden beliefs, resistance and the workplace conditions that make behaviour change stick, before the full investment lands. Jimmy Burroughes argues against biased, stacked…
New research with insights from 2,000 employees shows strong appetite for lifelong learning, yet confidence in emerging skills is fragile and access to practical development tools varies sharply by sector. Emma O’Dell argues employers must move from episodic training to…
If you’re feeling the pressure to prove L&D’s value, you’re in good company. Synergy Learning shares a practical approach to proving impact in business terms. See just how to begin with organisational goals, baseline the right data, choose credible evaluation…
Martin Furminger explains how a UK council adapted the Systems Approach to Training to build a structured, flexible learning system aligned to its People and Culture Plan. He shares how analysis, design, development, implementation and evaluation create measurable impact, improve…
Samantha Hall shows that workplace learning transforms when people feel connected to others. She explores how communities spark joy, build psychological safety and accountability, surface tacit knowledge, strengthen culture and resilience, and keep development alive long after formal sessions, especially…
Drawing on award-winning examples from healthcare, justice, media and policing, Jake O’Gorman argues that data-driven transformation depends on people, not platforms. He writes about why leaders must prioritise data quality, skills and ethical governance and shares stories that start with…
Business simulations turn learning into lived experience. Instead of talking about strategy, people feel its consequences, make decisions and learn fast. From leadership to onboarding, simulations help close the gap between theory and practice. Steve Macaulay explains why they’re no…
Training Journal’s 60th Anniversary conference video captures the people profession at a turning point. From celebrating 60 years of workplace learning to confronting stubborn challenges around impact, evidence and credibility, contributors share what must change next. Expect practical reflections on…
In this episode, Josh Bersin, Erica Farmer and Laura Overton join Jo Cook to unpack how AI is shifting L&D from static courses to adaptive support. They explore dynamic content, practice with AI coaching, and why learning teams must redefine…
