Training Journal’s 60th Anniversary conference video captures the people profession at a turning point. From celebrating 60 years of workplace learning to confronting stubborn challenges around impact, evidence and credibility, contributors share what must change next. Expect practical reflections on…
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset,…
Sue Stockdale explores why thinking time is so critical for effective leadership. When leaders slow down, clarity returns, influence grows, and energy builds. This insightful piece shares practical ways to reclaim space for reflection, helping leaders shift from reactive to…
In this interview by Mark Matthews, Mindstone CEO Joshua Wohle explains why AI mastery starts with mindset. He challenges the automation-first thinking, makes the case for live demos, and, importantly, shares how leaders can rewire their workflows to unlock AI’s…
Shilpi Sahai examines the complex dynamics executive coaching within organisations through a theoretical lens, exploring its intended and implicit purposes within organisations. Drawing on established frameworks, she highlights the tensions between individual agency and organisational alignment, offering a nuanced perspective…
High growth can strain culture, yet scaling with intent keeps people, clients and communities front and centre. Invest in learning, wellbeing and inclusive leadership; align acquisitions to values; embed in local economies; measure performance, not just speed. Heidi Thompson argues…
Body language has always been tricky. Crossed arms, raised eyebrows, leaning in or looking away; all signals we interpret constantly, sometimes accurately, sometimes disastrously. Whilst we’ve had telecommunication for a long time, Covid transformed our work and learning spaces to…
CEO turnover surged in 2024, with disengagement at the top threatening transformation. Nick Petschek argues that we must move beyond traditional support roles to become active catalysts of change: spotting early signs of executive withdrawal, reigniting urgency, and embedding engagement…
Psychological safety helps people speak up, share ideas, and learn from mistakes, essential in fast-moving workplaces. It’s not about removing fear but creating trust and openness. Steve Macaulay and David Buchanan explore what psychological safety looks like, why it matters,…
Modern leaders face more than just business challenges, they’re navigating purpose, pressure, and people in a world that often feels unmoored. What if the real leadership edge isn’t just empathy, but a deeper kind of awareness that connects values, meaning…
