Category *Audience role

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AI in the Civil Service: opportunity, risk and the future

A businessman in a suit uses his finger to interact with a holographic display featuring a security shield, AI, and risk analysis data.

AI is reshaping how the Civil Service works—but how do we harness its power without losing sight of critical human-centred governance? Sam Isaacson explores the risks, rewards and responsibilities of integrating AI into public sector practice ahead of his session…

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Attention is earned, not given – what L&D needs to learn from marketing

Magnet attracting people traffic on color background, top view with space for text. Marketing concept

Marketers know how to grab attention and inspire action in people — so why isn’t L&D learning from their approaches and methods? In this smart crossover, Ricci Masero shares how marketing’s best strategies, approaches tactics can supercharge learning engagement, from…

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How to handle difficult conversations without losing learner trust

We need to talk concept. Difficult conversation and Workplace Communication

Training and coaching can surface emotions, resistance, and of course, personal baggage. But with curiosity, empathy, and assertiveness, learning professionals can turn tension into transformation—and build deeper trust with their clients. Cliff Lansley explores three types of empathy and advises…

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Influence or manipulation? Why mindful manoeuvring is a leadership skill no one’s teaching

Puppeteer manipulates the doll. The conference is unfair. Fake person at conference or meeting. Fake news

Influence happens—intentionally or not and it’s the engine of modern leadership. Caitlin Collins unpacks the line between guiding and manipulating at work, revealing why leaders need more than authority to truly move people. This is the leadership skill hiding in…

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L&Ds role in meeting expectations of early career professionals

Upskilling and personal development concept. Skill, upskill and reskill

Emily Goldsack and Alanna Harrington explore how learning and development can be the deciding factor for early career talent. Their research reveals what young professionals expect from employers — from onboarding through to long-term growth — and how L&D can…

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Using behavioural science to maximise the impact of L&D programs

Book Behavioral Science and head shape with puzzles.

If some of your department’s training misses the mark for people, perhaps behavioural science can change that trend. Ravinder Tulsiani explores how L&D teams can boost engagement in sessions, the motivation to learn and retention to increase performance, by designing…

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How to stretch your budget to achieve high-impact L&D

Business budget cut. Inflation economics, recession, crisis, budgeting and management.

Tight budgets don’t have to mean low impact. Steve Macaulay shares smart, strategic ways to do more with less in your L&D department, so you can look at boosting learning, increasing performance, and sparking innovation – without breaking the bank.…

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We should all be training our teams in the use of AI – the why and the how

Creativity ideas, AI Artificial Intelligence, Education technology concept, Businesswomen Show AI light bulb icon, Training to develop new skills and knowledge. AI-enhanced learning, Generate Business

With US public institutions stepping up AI training, it’s time for businesses to ask: why aren’t we doing the same? This piece by Grant Polachek explores why interest in AI is high but usage is low — and what leaders…

Read MoreWe should all be training our teams in the use of AI – the why and the how

In-house training vs. outsourcing: A breakdown of pros and cons

The words pros and cons. Evaluating advantages.

Should you keep training internal to the organisation or bring in the experts for an objective approach? Mia Barnes weighs up the practical, cultural and financial trade-offs that shape effective learning strategies – and why there’s no one-size-fits-all answer when…

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Taking a results-based approach to L&D investment

Market research and marketing analytics. Survey of customers and statistics data. Analyst touching circle chart and graphs.

As businesses tighten belts and talent gaps widen, L&D really has a chance to shine—not with attendance stats, but by proving real impact. Aisling MacNamara calls for a smarter, outcomes-led approach that aligns learning with organisation strategy, speaks the language…

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