Category For HR

The leadership imperative: Shaping AI culture from the top

AI leadership pyramid and workforce hierarchy with human oversight in modern organization

Vishaal Gupta argues that building an AI-ready workforce is less about technology and more about culture. From transparent leadership to continuous learning, this feature lays out how organisations can move beyond hype to action, bridging people readiness gaps, reducing risk,…

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Learning without limits: 38 years outside the HR bubble

Think About Things Differently

Andy Candler has spent nearly four decades in L&D without setting foot in an HR team, and he thinks that’s exactly why it’s worked. In this refreshing and honest take, he champions a commercial, customer-focused approach to learning that’s more…

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Stop reporting and start persuading: Unlock the potential of your learning data for business impact

business strategy analysis data

Most L&D teams collect data, but few translate it into the business language that decision-makers value. iSpring’s global survey reveals a “translation problem” holding many teams back. Tanya Galton shares insights into three L&D maturity clusters, along with practical steps…

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Editor’s blog: Beyond inspiration, the why of reflection at conferences

inspire, motivate, improve notes

Jo Cook shares the thinking behind the TJ 60th Anniversary Conference and why reflection and action planning are central to its design. Drawing on expert insights and her own experiences, Jo explains how making space for thought can transform a…

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Learning as infrastructure: the rise of the capability operating system

It support and maintenance services for business it infrastructure and computer systems solutions

By 2035, skills graphs, adaptive learning, and trustworthy analytics will turn corporate learning into a true capability operating system. From course catalogs to capability supply chains, learning leaders must build now to thrive in the next decade. Dr. Ravinder Tulsiani…

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The human side of AI: Why wellbeing is the next core capability

top view of workplace with business documents, laptop, smartphone and alphabet cubes with wellness word

Artificial Intelligence is reshaping work at speed, but human wellbeing is struggling. TJ Conference speaker Tom Bryant explores how L&D can take the lead in building wellbeing as a skill, designing more human-centric workplaces and using AI with intention to…

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From skills crisis to skills opportunity: Navigating the erosion of human expertise in the age of AI

AI Integration Selecting AI for Team, Innovation, Human Resources, Technology Focus

As AI accelerates workplace transformation, from the everyday to the strategic, UK organisations face a dual challenge: closing persistent skills gaps and preserving human expertise. Jennie Marshall explores how a strategic, people-first approach to lifelong learning, ethical AI, and human-AI…

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Why customer service should be a leadership priority

customer services best excellent

Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset,…

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Psychological safety isn’t soft: it’s the backbone of team performance

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Bullying in the workplace remains shockingly common, yet often overlooked. Dr. Britt Andreatta explains why psychological safety is essential for healthy, high-performing teams, and what leaders must do to create it. From team bonding to humility, the future of work…

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Putting teamwork front and centre: A guide for HR and L&D leaders

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Steve Macaulay and Sarah Cook explore how HR and L&D professionals can create high-performing teams using proven models, practical strategies, and the human skills that bring them to life. This guide blends research, emotional intelligence, and real-world tools to build…

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