Category Communication

L&D teams are the key to the AI and human skills double whammy

Balance between artificial intelligence and human intelligence represented through wooden figures concept

As AI reshapes organisations, L&D professionals face a dual challenge: meeting growing technical demands while supporting behavioural change. Lynsey Whitmarsh explores how learning teams can use their unique strengths, connections, creativity, behaviour change and insights, to drive strategic reskilling and…

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When reviews backfire: How smart managers turn damage into growth

Customer service evaluation with colorful smiley faces representing feedback in a vibrant setting during a business review session

Appraisals gone wrong can leave employees feeling anxious, rejected and disengaged. Drawing on psychological insights, Srideep Sarkar and Anu Sarkar explain how managers can navigate these moments with care. Learn how to rebuild trust, restore confidence and transform even the…

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More than survival mode: L&D’s role in building true resilience

Do more with less is shown using the text

In challenging times, L&D can’t afford to stand still. Chris Chesterman shares three strategic actions to help learning teams prove their value, strengthen skills and support their people. From building organisational resilience to linking learning with business outcomes, now’s the…

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From fintech to founder: one woman’s mission to rewrite the rules

Cubes forming the word bias viewed through a lens

Danai Antoniou, co-founder and Chief Scientist at Gradient Labs, shares hard-won insights from her journey through systemic bias in tech. From salary transparency to challenging microaggressions, she outlines the practical changes leaders can make now to support the next generation,…

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Psychological safety for neurodiversity: One size does not fit all 

Businessman protecting team under red umbrella.  Hands hold umbrella over small wooden figures of people on a desk

Psychological safety is the secret sauce of brilliant teams, but how does it actually play out, especially when neurodivergent minds are in the mix? We explore what it means to feel safe, seen and supported at work, and why listening…

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Clear, kind and real: How to make communication count 

Man and woman talking with string phone made of cups on the yellow background. Concept of communication

Your communication skills can go from clunky to clear with just a few tweaks. From knowing what kind of chat you’re really having to handling tricky moments with empathy, it’s all about keeping it real and human. Jo Henwood explains…

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How to turn conversations about stress into meaningful interventions in the workplace 

I need you to listen to me very carefully now!

Stress is everywhere, particularly in today’s working environment. And when someone finally speaks up, what a manager says next can change everything. Joseph Conway explains why giving managers the tools and confidence to handle tough conversations isn’t a nice-to-have. It’s…

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Proving learning’s worth in volatile tech environments

The factor that changes everything. A critical break. A sudden change in plans. A threat and a danger. Recover from the blow and get back on course. Severe stress. Withstand the blow.

Catherine Dock explores how L&D can demonstrate its value and measure impact in fast-moving, complex technology environments. From stakeholder engagement to meaningful metrics, she outlines practical strategies for aligning L&D with business outcomes—and why communities, clarity, and curiosity are key…

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Spotting the risk from within: why training matters when tackling the insider threat

Cyber Threat Detected in Digital Code Interface, Alert System Highlighting Security Vulnerability in Cyber Environment

Employees can be your strongest defence… or your greatest vulnerability. As insider threats rise, cybersecurity issues grow and bottom lines are hit, L&D leaders have a crucial role in shifting culture and building resilience within. Rachael Tiffen explores how strategic…

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Behind the scenes of planning a new learning event: Last update before the fun!

Summer festive colorful bunting and blue sky, summer event celebration

With just a couple of weeks to go, Kirsty Lewis shares the emotional highs, financial lows and last-minute wins as SOFest edges closer. From surprise sponsors to sparkly outfit dilemmas, here’s a raw and real behind-the-scenes glimpse at the planning,…

Read MoreBehind the scenes of planning a new learning event: Last update before the fun!