Category For L&D managers

Coaching at a crossroads – how AI is transforming the support we give at work

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With demand for personalised coaching soaring and the growing need in our changing world, human capacity is being stretched thin. Laurel McKenzie explores how AI can support – not replace – human coaches, helping organisations scale development efforts ethically while…

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Attention is earned, not given – what L&D needs to learn from marketing

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Marketers know how to grab attention and inspire action in people — so why isn’t L&D learning from their approaches and methods? In this smart crossover, Ricci Masero shares how marketing’s best strategies, approaches tactics can supercharge learning engagement, from…

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How to handle difficult conversations without losing learner trust

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Training and coaching can surface emotions, resistance, and of course, personal baggage. But with curiosity, empathy, and assertiveness, learning professionals can turn tension into transformation—and build deeper trust with their clients. Cliff Lansley explores three types of empathy and advises…

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Influence or manipulation? Why mindful manoeuvring is a leadership skill no one’s teaching

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Influence happens—intentionally or not and it’s the engine of modern leadership. Caitlin Collins unpacks the line between guiding and manipulating at work, revealing why leaders need more than authority to truly move people. This is the leadership skill hiding in…

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L&Ds role in meeting expectations of early career professionals

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Emily Goldsack and Alanna Harrington explore how learning and development can be the deciding factor for early career talent. Their research reveals what young professionals expect from employers — from onboarding through to long-term growth — and how L&D can…

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Using behavioural science to maximise the impact of L&D programs

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If some of your department’s training misses the mark for people, perhaps behavioural science can change that trend. Ravinder Tulsiani explores how L&D teams can boost engagement in sessions, the motivation to learn and retention to increase performance, by designing…

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How to stretch your budget to achieve high-impact L&D

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Tight budgets don’t have to mean low impact. Steve Macaulay shares smart, strategic ways to do more with less in your L&D department, so you can look at boosting learning, increasing performance, and sparking innovation – without breaking the bank.…

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We should all be training our teams in the use of AI – the why and the how

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With US public institutions stepping up AI training, it’s time for businesses to ask: why aren’t we doing the same? This piece by Grant Polachek explores why interest in AI is high but usage is low — and what leaders…

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In-house training vs. outsourcing: A breakdown of pros and cons

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Should you keep training internal to the organisation or bring in the experts for an objective approach? Mia Barnes weighs up the practical, cultural and financial trade-offs that shape effective learning strategies – and why there’s no one-size-fits-all answer when…

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Taking a results-based approach to L&D investment

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As businesses tighten belts and talent gaps widen, L&D really has a chance to shine—not with attendance stats, but by proving real impact. Aisling MacNamara calls for a smarter, outcomes-led approach that aligns learning with organisation strategy, speaks the language…

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