As AI transforms the workplace, the spotlight shifts to soft skills — creativity, empathy and adaptability — that machines can’t replicate. L&D professionals play a vital role in nurturing uniquely human traits, preparing employees to keep pace with change, and…
Catherine Dock explores how L&D can demonstrate its value and measure impact in fast-moving, complex technology environments. From stakeholder engagement to meaningful metrics, she outlines practical strategies for aligning L&D with business outcomes—and why communities, clarity, and curiosity are key…
Employees can be your strongest defence… or your greatest vulnerability. As insider threats rise, cybersecurity issues grow and bottom lines are hit, L&D leaders have a crucial role in shifting culture and building resilience within. Rachael Tiffen explores how strategic…
With just a couple of weeks to go, Kirsty Lewis shares the emotional highs, financial lows and last-minute wins as SOFest edges closer. From surprise sponsors to sparkly outfit dilemmas, here’s a raw and real behind-the-scenes glimpse at the planning,…
The hidden majority that is underserved by traditional L&D efforts are the frontline workers that power most industries. This partner article explores how compliance training, mobile learning, and early development can evolve from tick-box exercises into performance drivers that unlock…
With demand for personalised coaching soaring and the growing need in our changing world, human capacity is being stretched thin. Laurel McKenzie explores how AI can support – not replace – human coaches, helping organisations scale development efforts ethically while…
AI is reshaping how the Civil Service works—but how do we harness its power without losing sight of critical human-centred governance? Sam Isaacson explores the risks, rewards and responsibilities of integrating AI into public sector practice ahead of his session…
Marketers know how to grab attention and inspire action in people — so why isn’t L&D learning from their approaches and methods? In this smart crossover, Ricci Masero shares how marketing’s best strategies, approaches tactics can supercharge learning engagement, from…
Training and coaching can surface emotions, resistance, and of course, personal baggage. But with curiosity, empathy, and assertiveness, learning professionals can turn tension into transformation—and build deeper trust with their clients. Cliff Lansley explores three types of empathy and advises…
Influence happens—intentionally or not and it’s the engine of modern leadership. Caitlin Collins unpacks the line between guiding and manipulating at work, revealing why leaders need more than authority to truly move people. This is the leadership skill hiding in…
