Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset,…
Steve Macaulay and Sarah Cook explore how HR and L&D professionals can create high-performing teams using proven models, practical strategies, and the human skills that bring them to life. This guide blends research, emotional intelligence, and real-world tools to build…
Psychological safety helps people speak up, share ideas, and learn from mistakes, essential in fast-moving workplaces. It’s not about removing fear but creating trust and openness. Steve Macaulay and David Buchanan explore what psychological safety looks like, why it matters,…
Professor Andrew Kakabadse’s leadership insights remain vital for today’s HR and L&D professionals. Drawing from decades of research and consultancy experience, Steve Macaulay distils six essential principles that equip leaders to thrive in a complex, unpredictable world. These lessons demand…
What if you encountered a Black Swan, a Grey Rhino or a Silver Lining? Steve Macaulay and David Buchanan show how these powerful metaphors for shocks, slow-burning threats and surprise opportunities can help you prepare for the future, not by…
Change fatigue is feeling weary, indifferent or resistant towards increasing organisational changes. Steve Macaulay explores how L&D can play a pivotal role in tackling this issue by focusing on emotional wellbeing, resilience and communication, ensuring employees feel supported, valued and capable…
Tight budgets don’t have to mean low impact. Steve Macaulay shares smart, strategic ways to do more with less in your L&D department, so you can look at boosting learning, increasing performance, and sparking innovation – without breaking the bank.…
💡 Innovation is essential, but without execution, great ideas go nowhere. HR and L&D play a crucial role in bridging the gap between creativity and implementation. We can ensure all parties collaborate effectively to make a difference. ✍️ Steve Macaulay…
From fierce to friendly. How different leadership styles shape careers, workplace culture and business success – by Steve Macaulay and David Buchanan This article explores how different leadership styles work in various contexts, why some are more accepted by employees…
Turn diversity into success with three instantly actionable insights from David Buchanan and Steve Macaulay You know the saying: it takes all sorts? That’s the perfect description of today’s workforce. Look around your team and you’ll see different ages, ethnicities,…
