Daily insights for people development professionals to transform workplace learning and performance together

Sales & customer service

4 Minutes
Continuing Professional Development (CPD) For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For people managers Opinion Sales & customer service

Sales success starts with learning that never ends

Lisa Ojomoh 4 August 2025
Sales never stands still, and neither should learning. Lisa Ojomoh explores why continuous development is essential for thriving in today’s dynamic sales landscape, and how businesses can embed L&D into […]...
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5 Minutes
Blogs Communication Community and social media Continuing Professional Development (CPD) Creativity & innovation Delivering learning & training Economics and finance For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For senior L&D Marketing Reflective practice Sales & customer service

Behind the scenes of planning a new learning event: Last update before the fun!

Jo Cook 27 May 2025
With just a couple of weeks to go, Kirsty Lewis shares the emotional highs, financial lows and last-minute wins as SOFest edges closer. From surprise sponsors to sparkly outfit dilemmas, […]...
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4 Minutes
Blogs Communication Community and social media Continuing Professional Development (CPD) Creativity & innovation Delivering learning & training Economics and finance For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For senior L&D Marketing Reflective practice Sales & customer service

Behind the scenes of planning a new learning event: The emotional rollercoaster is real

Kirsty Lewis 12 March 2025
Kirsty Lewis has a meltdown about the numbers for her facilitation festival, despite amazing plans Well we have made it to March 1st and that date is exactly 100 days […]...
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4 Minutes
Blogs Communication Community and social media Continuing Professional Development (CPD) Creativity & innovation Delivering learning & training Economics and finance For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For senior L&D Marketing Reflective practice Sales & customer service

Behind the scenes of planning a new learning event: Exploring ticket sales tactics

Kirsty Lewis 21 February 2025
Kirsty Lewis on the ups, downs and wild ideas behind getting people to SOFest 2025 How are you? If you are new to this blog it is all about my […]...
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7 Minutes
Business and industry Delivering learning & training Education and skills Features For freelancers, consultants & small businesses For HR For new to L&D For people managers Learning design Learning Needs Analysis Sales & customer service Technology

Serving up success by elevating restaurant & cafe standards through e-learning

Tanya Galton 19 December 2024
Using e-learning and your learning management system can increase standards in the food service industry – as explored by Tanya Galton Customer experience is the biggest selling point today: 7 […]...
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7 Minutes
Business and industry Creativity & innovation Delivering learning & training Features For experienced L&D professionals For freelancers, consultants & small businesses For L&D managers For senior L&D Leadership Sales & customer service Skills Understanding Business

Bringing L&D to centre stage: How improv elevated the learning experience 

Sian Harrington 17 October 2024
Neil Mullarkey’s theatre improvisation techniques prepare leaders for the unpredictable nature of real-world business interactions – all while boosting the impact of the L&D function  For learning and development professionals, standing out in […]...
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4 Minutes
Business and industry For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For people managers For senior L&D Future of work Interviews Sales & customer service Strategy Talent

TJ interviews: CEO and sales transformation expert Matt Webb

Jo Cook 4 October 2024
Jo asks Matt Webb to reveal the modern secrets to improving your organisation’s sales technique Training Journal: A lot of people have a specific, negative, impression of someone who is […]...
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