The latest L&D news, reports, research and updates, personally compiled by TJ’s Editor, Jo Cook. This week: Podcast challenge AI’s hype, workers want respect over innovation, leaders misjudge engagement, suicide prevention gets first workplace standard, HMRC’s digital nudges boost tax…
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset,…
Learner outcomes are dropping, and AI is being hailed as the fix, but technology alone won’t solve a broken approach to learning design. TJ Conference speaker Sascha Evans argues that L&D must flip the script on inclusion and adopt a…
