James Scouller

James Scouller

A four-step process for having tough conversations with difficult people

Handwriting text writing Lets Chat on a post-it note on a desk with screwed up post it notes strewn all over.

James Scouller looks at how to structure those challenging conversations so that everyone wins I’ve found that most managers struggle with what I call “tough conversations” with people they find “difficult” – people who underperform or behave badly and show…