Anna Shields, Author at Training Journal

Conflict resolution, Features, For experienced L&D professionals, For L&D managers, For people managers, For senior L&D, Management, Managing teams

Managers may be making workplace conflict worse: Try non-directiveness instead

Two wooden figures separated by a block wall with lightning symbols representing workplace conflict and communication barriers

A quick and direct ‘fix’ for conflict situations, whilst tempting for all involved, is not always the best route for individuals or teams. How can organisations build non-directive skills in managers so that employees can take greater ownership of resolving…

Conflict resolution, For experienced L&D professionals, For freelancers, consultants & small businesses, For HR, For L&D managers, For new to L&D, For people managers, For senior L&D, Management, Managing teams, Opinion, Reflective practice

Managers: Are you fuelling conflict in your team?

Calling all fixers, ostriches and bureaucrats, it’s time to try the owl approach to management – Anna Shields explains A recent CIPD study found that managers could inadvertently be fuelling tensions in their teams. L&D need to identify counterproductive approaches…