Change
Magazine excerpt: The power of personalisation
6 November 2018
Organisations need to understand and apply agility to support learning, argues Philip Alexander.
Contact centre agents have little to fear with AI implementation
24 October 2018
There's no death knell for CSRs yet, says Doug Taylor.
TJ Newsflash: 18 October
18 October 2018
If humility is so important, why are (some) leaders so arrogant? A good question HBR, a good...
We can do more to attract diverse talent into digital and tech roles
18 October 2018
New emerging technologies are fundamentally changing the way we work and engage with businesses,...
Magazine excerpt: L&D needs to communicate more
5 October 2018
Communication is a key skill for L&D but I fear we don’t give it enough attention, says Donald...
#TJwow October webinar teaser: Carolyn Blunt on customer experience
3 October 2018
Webinar host Jo Cook chats to MD of Ember Real Results, Carolyn Blunt, about the importance of...
Is poor collaboration the ‘blue screen of death’ for the digital worker?
26 September 2018
Your employees are going to use their own tech if it's easier for them to work, so you may as...
Book excerpt: Positive teams are always striving to get better
19 September 2018
In an extract from his new book, Jon Gordon talks about the dynamics of high functioning teams in...
The Generation Game: Balancing the needs of employees from different generations
14 September 2018
Anthony Bennett gives us a few ways to make the multi-generational workplace work.
Coaching: Navigating change
29 August 2018
Nick Cutland tells TJ how coaching can help businesses embrace change.
The essential business skills graduates are missing
21 August 2018
Todays graduates are entering the workplace with university degrees and plenty of ambition – but...
Leveraging the levy
15 August 2018
Dave Cormack says the opportunity is there for the Apprenticeship Levy to embrace broader skills...
Could L&D professionals be the saviours of the retail industry?
6 August 2018
As thousands of retail employees face an uncertain future, Christopher Schyma explores how L&D...
Shifting the stigma of learning from mistakes
3 August 2018
How can we make it ok to learn from mistakes? Bethany Taylor and Jo Cook share an in-depth look at...
Digital transformation: Why learning needs to catch up
23 July 2018
Put digital first - in learning too, says Tess Robinson.