James Swift

James Swift

Scaling skill adoption with AI and a human-centric approach 

Explain, agent or black woman on computer in call center for consulting, questions or loan advice. Solution, advisor or African virtual assistant talking for telemarketing info or sales communication

Take a phased approach and keep people at the heart of strategy, advises James Swift Leyton, like many businesses, prioritises client retention as a crucial driver of sustainable growth. Recognising that their consultants’ skills directly impacted client relationships and retention…