Day 16 February 2024

From clarity to accessibility: 5 key tips to help content design

Graphic design studio showing a monitor and lots of creative tools.

Jayne Davids draws upon her experience in creating hundreds of guides and help documents to distil the essential best practices for creating user-friendly resources People visit a knowledge base or help centre to get answers or information about a product…

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A four-step process for having tough conversations with difficult people

Handwriting text writing Lets Chat on a post-it note on a desk with screwed up post it notes strewn all over.

James Scouller looks at how to structure those challenging conversations so that everyone wins I’ve found that most managers struggle with what I call “tough conversations” with people they find “difficult” – people who underperform or behave badly and show…

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