People Managers
Inclusion starts here: Empower your team to make the difference
Robert Ordever explores why top-down diversity, equity and inclusion strategies often fall short. He argues that truly inclusive cultures are built from the ground up, through team behaviours, emotional intelligence and authentic recognition—turning DE&I from a corporate initiative into an experience that helps everyone feel valued, heard and respected. Diversity, equity and inclusion (DE&I) initiatives fail when organisations adopt a purely top-down approach. Often concentrating on attracting a range of diverse employees from varying backgrounds, these organisations throw employees together…
TJ podcast: Learning’s human heartbeat: L&D then and now – episode 329
At TJ’s 60th Anniversary Conference, Andrew Jacobs discusses with Laura Overton and Kirsty Lewis what L&D has gained and lost over six decades. The exploration goes from laserdiscs to AI, classrooms to communities, and why social, human learning still matters more than ever for performance, culture, connection and future readiness. Podcast summary: Created by ChatGPT Recorded live at TJ’s 60th Anniversary Conference, this special episode sees Andrew Jacobs take over the Training Journal podcast to host a reflective debate with…
Planning for tomorrow’s workforce, today
Cory Steinle explores how automation, AI, and shifting market needs are transforming workforce planning. By combining task and skills intelligence with ethical AI, organisations can shift from reactive hiring to proactive strategy, redeploying talent, boosting agility, and making good people decisions that keep pace with the speed of business change. Organisations are navigating a workforce landscape being reshaped by automation, generative AI, and evolving markets. By 2030 up to 30% of current working hours could be automated (McKinsey), and nearly…
Redundancy isn’t just business, it’s personal
Andy Evans shares the deeply personal story of being made redundant and the emotional and professional aftermath. Drawing on lived experience and learning theory, he explores how leaders can handle redundancy with humanity, and reflects on how moments of loss can spark growth, resilience, and a renewed sense of purpose. It was 8:45 on a September morning when the meeting invite appeared in my inbox. No context, no agenda, just a 3:00pm slot with my CPO and HR. I didn’t…
Psychological safety is the missing piece in your AI strategy
AI is changing the workplace, but without psychological safety, adoption efforts risk falling flat. Erica Farmer explores why trust, openness and permission to fail are essential for innovation, and shares practical steps for leaders, HR and L&D to create a culture where people can learn, experiment and thrive with AI. Artificial intelligence is reshaping the world of work faster than most organisations can adapt. From productivity tools to advanced data analytics and talent systems, AI now sits quietly in the…
Stop reporting and start persuading: Unlock the potential of your learning data for business impact
Most L&D teams collect data, but few translate it into the business language that decision-makers value. iSpring’s global survey reveals a “translation problem” holding many teams back. Tanya Galton shares insights into three L&D maturity clusters, along with practical steps to boost your influence, impact, and alignment with business priorities. Are you being heard in the boardroom or are you overlooked when L&D budgets are allocated and cut? When you lead or manage L&D in your company, understanding the level…
Editor’s blog: Beyond inspiration, the why of reflection at conferences
Jo Cook shares the thinking behind the TJ 60th Anniversary Conference and why reflection and action planning are central to its design. Drawing on expert insights and her own experiences, Jo explains how making space for thought can transform a good event into one that drives real change and learning. “Reflection is essential for professional competence development in every profession”, stated Alberto A. P. Cattaneo, and from the very first imaginings of a TJ conference I wanted to ensure that…
The human side of AI: Why wellbeing is the next core capability
Artificial Intelligence is reshaping work at speed, but human wellbeing is struggling. TJ Conference speaker Tom Bryant explores how L&D can take the lead in building wellbeing as a skill, designing more human-centric workplaces and using AI with intention to support emotional intelligence, resilience and adaptability in the modern workplace. Artificial intelligence is transforming the workplace faster than most of us imagined, taking on administrative, analytical and repetitive tasks with astonishing speed. Yet while AI is supposed to lighten the…
From skills crisis to skills opportunity: Navigating the erosion of human expertise in the age of AI
As AI accelerates workplace transformation, from the everyday to the strategic, UK organisations face a dual challenge: closing persistent skills gaps and preserving human expertise. Jennie Marshall explores how a strategic, people-first approach to lifelong learning, ethical AI, and human-AI collaboration can help businesses turn disruption into a long-term advantage. The United Kingdom stands at a pivotal crossroads in its economic and educational history. The persistent skills shortage, coupled with the rapid advancement of artificial intelligence (AI), presents a complex…
Why customer service should be a leadership priority
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset, skills, and leadership needed to make customer focus everyone’s responsibility. The cost of neglecting customer focus is that you end up with robotic and indifferent service, cancellations and delays become normal, and waiting on the phone for hours. In today’s…
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