People Managers
From vanity metrics to business impact: How L&D can prove its value
If you’re feeling the pressure to prove L&D’s value, you’re in good company. Synergy Learning shares a practical approach to proving impact in business terms. See just how to begin with organisational goals, baseline the right data, choose credible evaluation models, and decide when training isn’t the answer for everything. As we go into the new year, are you feeling mounting pressure to prove the value of learning and development in your organisation? While tracking course completions and training hours…
Starving for questions in the age of instant answers
Gargi Bhatt explores why disciplined questioning is making a comeback as work gets more complex and AI makes quick answers effortless. Drawing on Socratic dialogues, coaching and action learning, she shows how inquiry strengthens critical thinking, surfaces assumptions and builds reflective capacity, helping navigate uncertainty with clarity, curiosity and courage. In a world obsessed with having the answers quick, clear, and confident, there is something quietly revolutionary about not knowing. As organisations grapple with rapid change, complexity, and the uncomfortable…
Contribution without collapse: Unlocking unique impact beyond job titles
Drawing on two Make Your Brain Work Podcast episodes, applied neuroscience expert Amy Brann and medical doctor Dr Jessie Gulsin unpack why contribution boosts motivation yet can become risky when fused with your identity. The piece offers practical tips for L&D to build sustainable engagement, resilience and wellbeing without burnout. In many organisations, contribution and identity have become tightly intertwined. We are encouraged to “bring our whole selves to work” yet quietly warned not to burn out. Two recent podcasts,…
Learning sticks when it’s shared: Why human learning communities more vital than ever
Samantha Hall shows that workplace learning transforms when people feel connected to others. She explores how communities spark joy, build psychological safety and accountability, surface tacit knowledge, strengthen culture and resilience, and keep development alive long after formal sessions, especially as AI speeds up access to information but not belonging. In my work as a Talent Development Manager, and in my spare time running a sober community (Sober Circle), I’ve seen first-hand how powerful community can be. Whether it’s colleagues…
The six biggest challenges keeping L&D professionals up at night
L&D teams are operating in a climate of constant change. Economic pressure, digital acceleration and shifting workforce expectations have placed capability development at the centre of organisational strategy. Yet teams responsible for delivering this capability often face shrinking budgets, rising expectations and increasing scrutiny. Totara share a resource to help. A new eBook from Totara, The Six Biggest Challenges Keeping L&D Professionals Up at Night, examines the forces shaping the future of workplace learning. It highlights the tensions many HR…
The Uncertainty Toolkit – book review
Cathy Hoy investigates why competency-based L&D falls short when uncertainty, not skill, blocks performance. Drawing on Sam Conniff and Katherine Templar Lewis’s new book The Uncertainty Toolkit, she highlights evidence from UCL research, practical exercises and new metrics for tolerance. The aim is to shift teams from threat to challenge. Book: The Uncertainty ToolkitAuthors: Sam Conniff and Katherine Templar Lewis For years, learning and development has been built on competency; we spot a gap, design a course, and measure if…
AI jobs apocalypse… or bonanza?
Will AI steal our jobs? Wrong question. AI performs tasks and most jobs involve a combination of tasks. The AI impact depends on organisational choices, not just the technology. David Buchanan and Steve Macaulay explore how the outcome for jobs depends on a combination of replacement, compensatory, and augmentation effects. AI may steal bits of your job, but very few jobs will be completely stolen. Simple admin, content generation, customer support, data entry, financial analysis, and manufacturing tasks can be…
The return of the ‘office first’ culture and what that means for learning
As organisations shift back to office-first policies, L&D has a critical role to play. Jennie Marshall explores how learning professionals can turn a logistical pivot into a cultural opportunity, redefining connection, trust and inclusion, and ensuring that presence in the office doesn’t come at the expense of performance or purpose. It’s back. The phrase that many thought we’d left behind in 2019: “We’re returning to the office.” After years of hybrid experiments, kitchen-table working, and virtual everything, many organisations are…
How coaches can use AI in practice without becoming “prompt jockeys”
AI can be genuinely useful in coaching, but only when it serves the craft, not the other way round. The goal is not to turn coaches into people who spend their days iterating prompts. It is to help them do better work, more consistently, with clearer boundaries. AI for the parts of coaching that benefit from structure and reflection, while keeping the relational, ethical, and contextual judgement firmly human In practice, that means using AI for the parts of coaching…
The learning crisis no one wants to trace back to recruitment
AI-polished job applications hide how people really learn. Dmitry Zaytsev talks through hiring using simple games to reveal learning readiness early. Dmitry’s case study shows why behavioural signals like persistence and attention matter more than credentials for talent, L&D, onboarding, and building learning cultures that actually stick in modern organisations. In many organisations, learning and development begins only after a person has signed a contract. By that point, L&D teams inherit a challenge they did not create: they are asked…
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