Valerie Merrill, Author at Training Journal

Artificial Intelligence (AI), Digital literacy & digital poverty, For experienced L&D professionals, For freelancers, consultants & small businesses, For HR, For L&D managers, For new to L&D, Learning Needs Analysis, Opinion, Technology

Stop building and hoping: why client-first thinking is reshaping IT and training

The phrase "customer needs" displayed on a puzzle piece. To explore or comprehend the needs and desires.

Clients are navigating a perfect storm of regulation, deeper cyber threats and complex AI disruption. Valerie Merrill explores why off-the-shelf training and tech no longer cut it, and how providers must shift towards customised, compliance-savvy solutions that reflect the real…

Artificial Intelligence (AI), For experienced L&D professionals, For L&D managers, For new to L&D, Opinion, Technology

Conferences, connection and Copilot: a journey of learning

Multicultural Business Professionals Celebrating Success

Valerie Merrill shares her reflections from attending three dynamic conferences, exploring leadership in crisis, the rise of AI in comms and L&D, and the enduring power of real-life connection. Packed with insights and standout moments, it’s a timely reminder of…