May 2015
The focus of this month’s issue is sales and customer service
Training Journal
PwC make move to dip into untapped talent
Removing UCAS scores as an entry prerequisite follows analysis of applications to the firm from students who have not achieved the normally required A Level grades. The move will enable the firm to further diversify its graduate intake through broader…
Only one in 10 employees define success at work as high performance, survey reveals
Right Management’s Global Career Aspiration survey found that 45 per cent of respondents rank work-life balance as their number one career aspiration and the top definition of workplace success is enjoyment/happiness
Safety and risk
As facilitators, our understanding of participants’ experience is enhanced if we are sensitive to the conversations that happen at the subconscious level, Nick Eve says
Blowing the whistle
Whistleblowing: what role does L&D have to play? TJ offers a perspective
The shadow side of boards
Erik de Haan explains how teams can sustain higher performance through coaching
Top tips to develop a career with a purpose – in a social enterprise
Tom Rippin provides 11 tips for professionals wanting to develop their careers within a social enterprise
How great customer service can drive new business from existing sources
It’s never been more important for sales pros to look at what’s on their doorstep before stepping out onto the street, Doug Tucker says
The impact of L&D initiatives is too rarely measured against business outcomes, finds CIPD
According to 45 per cent of respondents, the most common barrier to evaluating L&D is other business priorities, but barriers within L&D and HR itself, such as the quality analytical data (32 per cent), and crucially the capability of L&D…
Moments of truth
Nick Brice investigates what lies at the heart of the customer experience
