Burnout isn’t a flaw in individuals; it’s a warning light for broken systems. Mia Serra and Claudie Plen-McCormack argue that leadership and culture must evolve to prioritise inclusion, psychological safety and sustainable performance. Without structural change, well-being initiatives remain surface-level fixes in complex environments that continue to overstretch and exclude.
Burnout isn’t a personal failure. It’s a system failure. Yet in many organisations, burnout is still treated as an individual shortcoming, something to be “fixed” with a mindfulness session, an extra day off, or a wellness perk. These responses, however well-intentioned, do little to address the root causes: leadership models and organisational structures are designed for productivity, not sustainability.
A system built for sameness
For decades, workplace structures have centred around a narrow idea of leadership, one that often rewards stamina over empathy, productivity over psychological safety, and homogeneity over diverse thinking. For many employees, especially those who are neurodivergent, chronically ill, carers, or navigating significant life transitions, these systems are far from ideal, compounding exhaustion and daily stress levels.
We learned to mask, overstretch and outperform to keep up with cultures that didn’t accommodate difference
We know this first-hand. Both of us are late-diagnosis neurodivergent women who built our careers in corporate and high-growth environments. Like many others, we learned to mask, overstretch and outperform to keep up with cultures that didn’t accommodate difference. It’s a quiet tax paid by too many employees. With sick leave figures skyrocketing in today’s workplace, it is unsustainable for individuals and organisations alike.
Burnout isn’t the problem
By the time burnout is detected, it’s already late in the process. The early signs of disengagement, cultural drift, and frayed communication often appear quietly, long before anyone uses the word “burnout.”
Yet, this isn’t just a well-being issue. It’s a leadership issue. And increasingly, it’s a business risk.
Retention costs, reputational damage, loss of innovation, and fractured teams are expensive. But the deeper cost is cultural: an environment that breaks trust and disempowers those who are different.
The leadership models we inherited are no longer fit for purpose
Traditional top-down leadership models were built for a different era. Today’s organisations are more complex, spread out, and diverse. Employees now expect workplaces not only to say they care but to show it through their working environments, leadership behaviour, and the establishment of psychological safety.
Business leaders sit at the centre of this shift. The strategies and frameworks put in place today will determine whether cultures crack under pressure, or learn to hold.
Building systems that hold and don’t break
When we talk about sustainable leadership, we’re talking about a cultural infrastructure that allows organisations to grow without breaking their people. That means moving beyond short-term interventions to embedding trust, safety and inclusion into everyday operations.
From our work and lived experience, five principles stand out:
- Psychological safety isn’t a perk. It’s a structural necessity for innovation and retention
- Leadership must innovate. Diverse and experimental leadership styles must be seen as assets, not deviations
- Well-being is systemic. It is baked into the culture and the working environment
- Culture is shaped in the everyday. Away days can’t fix what daily interactions erode
- Inclusion without depth is tick boxing. Inclusion must be authentic
These principles don’t require unlimited budgets or grand rebrands. They require a shift in mindset and the courage to build leadership systems that are human first with sustainable performance in mind.
The role of leaders
Company leaders are uniquely positioned to drive this evolution. They are alert to organisational strain when it begins to show, often long before it makes the board agenda.
This means championing leadership development that goes beyond competency frameworks and embraces depth, inclusion and sustainability. It means influencing strategy so that well-being is not a bolt-on but an embedded brand value. It means empowering managers to lead with empathy without losing clarity or effectiveness.
A moment of choice
The well-being crisis isn’t a footnote to the future of work. It’s the centre of it. Organisations have a choice: treat burnout as an individual issue and chase symptoms forever or treat it as the systemic signal that it is and reimagine how leadership and culture work.
Corporate leaders have a pivotal role to play in this shift. And it starts with acknowledging that we don’t need to fix people. We need to fix the system.
Mia Serra and Claudie Plen-McCormack are co-founders of Surface Deep
