In this two part article David Buchanan and Steve Macaulay explore the importance of trust, empathy, sharing and transparency when leading in times of disruption.
Ero Georgiades looks at the growth of AI-powered software and the consequent rise of the power of the employee’s human touch.
Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver real value.
New ways of working create inequity between employees; here, Paul Brady suggests some ways to ensure fairness and success in the hybrid workplace.
Gemma Leigh Roberts explains that the skill we should be focusing on as we move through 2021 is our mental agility.
Former England cricketer Jeremy Snape brings a sporting mentality to the current situation.
Jon talks to serial CEO Peter Ryding about virtual coaching, his meeting with John Cleese in Las Vegas, and what L&D can learn from last year and take forward into this one.
Jon talks to People Alchemy's Paul Matthews about his new book, 'How to Reboot Training for 2020 and Beyond'.
Lightbulb Moment founder Jo Cook talks to L&D veteran Donald H Taylor about relationships within L&D and how to successfully engage with the wider business.
Workers, women, wellbeing and...wine in this week's newsflash.
Get hold of that to-do list - and stop getting distracted by.. where was I again?
This week in the newsflash, we look to the future.
Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app, MyLearning.
Ian Cook looks at the way forward for AI in business.
Mike Krieger reveals the secret to Instagram’s exponential growth, what small businesses can learn from his success, and the industries he predicts will dominate 2021.
A library of management development books was recommended by members of the TJ Forum this month. Elizabeth Eyre reports
A book entitled Leadership Coaching begs at least two questions of definition.
As we face an age of austerity, there should be a large audience for a book called re-th!nk, which promises ideas for cutting costs and boosting innovation.
Learning Pool is delighted to have partnered with the UK charity, Girlguiding to offer a more comprehensive digital learning solution to its 100,000 volunteers.
Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service.
eCom are launching an initiative to help public sector organisations in the UK provide improved value-for-money for their stakeholders – the UK’s taxpayers and residents.