TJ Newsflash: 27 July
A roundup of the best news, views and research for all those involved in managing and developing people in all types of organisations, large and small, across the globe.
A roundup of the best news, views and research for all those involved in managing and developing people in all types of organisations, large and small, across the globe.
Jeremy Davis on how stellar customer experience can boost retention, drive engagement, and reduce churn for businesses
The TJ team has assembled a varied and challenging reading list for this week! We hope it inspires, informs and educates in equal measure.
Mike McLaughlin and Elaine Cox offer leaders six ways to reduce ego and lead with humility
What do your staff really need when embarking on transformation projects? Paula Leach provides four key questions successful leaders ask

Degreed’s Conor Gilligan talks to head of customer insight at Co-op Insurance Patrick Alcantara about his career so far; his struggle for acceptance in the UK as an immigrant and the importance of lifelong learning in his development.
Angela Peacock argues that mergers provide a golden opportunity for L&D professionals to develop an inclusive culture
As Pride Month 2022 draws to a close Jess Sandham explores addressing gender inclusion and diversity in the workplace
This week’s look at the news, reviews and research for all those working in HR, talent, skills and workplace learning and organisational development.
Sue Stockdale uses her experience of leading teams in the Arctic to reveal the importance of trust in motivating teams in difficult situations