The shadow side of boards
Erik de Haan explains how teams can sustain higher performance through coaching
Month May 2015
Read MoreThe shadow side of boards
Top tips to develop a career with a purpose – in a social enterprise
Tom Rippin provides 11 tips for professionals wanting to develop their careers within a social enterprise
How great customer service can drive new business from existing sources
It’s never been more important for sales pros to look at what’s on their doorstep before stepping out onto the street, Doug Tucker says
The impact of L&D initiatives is too rarely measured against business outcomes, finds CIPD
According to 45 per cent of respondents, the most common barrier to evaluating L&D is other business priorities, but barriers within L&D and HR itself, such as the quality analytical data (32 per cent), and crucially the capability of L&D…
More problem-solving skills required if IT is to fulfil its potential, say experts
Roundtable discussion hosted by The Open University and chaired by BCS Learning & Development Specialist Group highlights future of IT skills. The group agreed the rapid pace of technology change means there must be a new approach to IT education…
Moments of truth
Nick Brice investigates what lies at the heart of the customer experience
Analyse your service hotspots
Sarah Cook and Steve Macaulay provide practical tips on how to help create a great customer experience
The sales academy
Tim Royds explores the concept of the sales academy as a strategic tool
“If you build it, they will come”
Transforming a major corporation’s business model requires a change in development approach. SAP’s Axel Ferreyrolles talks to Nick de Cent
Culture building
Creating a customer-centric culture reaps rewards, as Jane Sparrow explores
