TJ Newsflash: 29 November
What kind of self-destructive perfectionist are you? And other stories…
Tag Soft skills
Read MoreTJ Newsflash: 29 November
How to reduce technology use while increasing productivity in your office
Jason O’ Brien says leaving the tech alone could be the key to productivity.
Pitting people against technology is not the answer to future recruitment and retention. Training is.
Echoing our blog post earlier this week, Helen Jamieson points to training and upskilling as the way to combat automation.
TJ interviews: Imogen Butler-Cole, RADA Business
Imogen Butler-Cole provides insight on questions surrounding women in the workplace.
The growing importance of soft skills and the role of technology in developing them
For Stephen Somerville, we need to unlock young people’s soft skills potential and online learning is key.
TJ interviews: eLN Connect keynote Julie Dirksen
We chat to keynote speaker Julie Dirksen about her upcoming talk at this year’s eLN Connect event.
Magazine excerpt: Don’t tick the box
Owen Rose looks to behavioural sciences and the advertising industry for inspiration in his training design.
Contact centre agents have little to fear with AI implementation
There’s no death knell for CSRs yet, says Doug Taylor.
Achieving productive outcomes from difficult conversations
The game-changing part of having a successful difficult conversation is how you approach it, says Johnson Wong.
What to do with hurtful feedback
It’s never nice to hear, but there are ways you can cope with bad feedback, says Elva Ainsworth.
