Digitisation brings changes to CSR training
Doug Taylor looks at what the digital age will do to the customer experience.
Tag Soft skills
Read MoreDigitisation brings changes to CSR training
Can emotional connection be taught? Pt2
Beth Aarons concludes her piece about the importance of embedding a culture of emotional connection at work.
Why is customer service training so important?
Flow XO tell us why the quality of your customer service is so important.
Can emotional connection be taught?
Beth Aarons looks at the importance of embedding a culture of emotional connection at work.
Changing the culture of conflict
Tania Coke thinks a little conflict can be a good thing.
Magazine excerpt: Embracing the knockbacks
A counterintuitive approach to being truly resilient is offered by Laura Bouttell.
Anxiety around communicating in the workplace
Kate Walker Miles comments on the increasing levels of anxiety in the workplace and offers some practical tips to help us all overcome it.
Staying present on social media
All this delightful hot weather can also cause stress and irritation. Joe Hoare gives us some calming advice.
Magazine excerpt: Communication for diverse teams
Darina Murashev on why (and how) you should ask your team open-ended questions.
TJ Newsflash: 21 June
Five ‘super’-skills you need in future, and other stories in this week’s newsflash.
