Moments of truth
Nick Brice investigates what lies at the heart of the customer experience
Tag Diversity and inclusion
Read MoreMoments of truth
“If you build it, they will come”
Transforming a major corporation’s business model requires a change in development approach. SAP’s Axel Ferreyrolles talks to Nick de Cent
Culture building
Creating a customer-centric culture reaps rewards, as Jane Sparrow explores
Seven guidelines for ensuring a better online business programme
Educational providers need to double their efforts to be executive-centric, implementing dedicated design, production and delivery techniques to create a learning experience that generates measurable impact. Anything less will not do, Paul Hunter says
Firms need to understand the neuroscience behind customers, psychologist says
Shaw believes businesses are in reality in 2015 still just applying a cursory nod to the impact of neuroscience on retaining and attracting new customers
Cloud at the heart of ensuring workforce flexibility and productivity, study finds
Workers surveyed overwhelmingly stated that reliable technology is an essential factor in ensuring they are productive and satisfied in their work. Hyper-connected workers are demanding technology that supports their preferred way of working
Big data use vital in CEO succession planning, says executive search firm
The study found that current practices are largely insufficient in determining if candidates have the potential to make the step up to CEO level
DofE comes out top in CIPD survey as most recognised volunteering programme
A DofE Award gives young applicants the edge but there’s work to be done to motivate more employers to look out for and value youth development programmes as part of the recruitment process. The DofE is therefore calling for more employers…
How leadership is changing in the 21st century
Today’s employees are not impressed with your title or years of experience like they used to be, Blaire Palmer says
Businesses urged to support 42,000 people with dementia who are still of working age
One in five (20 per cent) people living with dementia are under the age of retirement and could be making a valuable contribution to businesses. With the UK statutory retirement age rising, and the number of people with dementia expected…
