Analyse your service hotspots
Sarah Cook and Steve Macaulay provide practical tips on how to help create a great customer experience
Category Education and skills
Read MoreAnalyse your service hotspots
The sales academy
Tim Royds explores the concept of the sales academy as a strategic tool
“If you build it, they will come”
Transforming a major corporation’s business model requires a change in development approach. SAP’s Axel Ferreyrolles talks to Nick de Cent
Culture building
Creating a customer-centric culture reaps rewards, as Jane Sparrow explores
Relationship starvation: is there a cure?
David Freedman reminds us of the importance of relationship building in modern sales roles
Seven guidelines for ensuring a better online business programme
Educational providers need to double their efforts to be executive-centric, implementing dedicated design, production and delivery techniques to create a learning experience that generates measurable impact. Anything less will not do, Paul Hunter says
Firms need to understand the neuroscience behind customers, psychologist says
Shaw believes businesses are in reality in 2015 still just applying a cursory nod to the impact of neuroscience on retaining and attracting new customers
Spotlight on… Edward Gallier
People are at the very heart of what Edward Gallier does best. He shares his inspiration with TJ.
Game changers for learning
In the first of three articles on the key areas affecting L&D today, Nigel Paine explores the world of neuroscience
Cloud at the heart of ensuring workforce flexibility and productivity, study finds
Workers surveyed overwhelmingly stated that reliable technology is an essential factor in ensuring they are productive and satisfied in their work. Hyper-connected workers are demanding technology that supports their preferred way of working
