Ravinder Tulsiani shares how to support people at work in challenging times

In recent years, mental health issues have surged to the forefront of global health concerns, with an increasing number of individuals grappling with challenges such as anxiety, depression, and stress. This uptick is not confined to personal spheres but extends into professional environments, exacerbated by the rapid shift to hybrid work models spurred by the COVID-19 pandemic. Understanding the root causes of this rise and implementing effective employee support mechanisms are crucial for fostering a healthy, productive workforce.

The rise of mental health issues: A multifaceted problem

The surge in mental health problems is attributable to a confluence of factors. The COVID-19 pandemic, for instance, has played a significant role, introducing or amplifying stressors such as health fears, social isolation, and financial instability. However, the roots of this crisis extend deeper and include societal changes, technological advancements, and evolving work expectations.

1. Pandemic-Induced Stress: The abrupt changes in daily life, fear of illness, and the grief of losing loved ones to COVID-19 have left deep psychological scars on many individuals.
2. Societal Pressures: The fast pace of modern life, societal expectations, and the comparison culture fueled by social media platforms contribute to feelings of inadequacy and anxiety.
3. Workplace Stress: Even before the pandemic, workplace stress was a significant contributor to mental health issues. The transition to hybrid work models has further blurred the boundaries between work and home life, leading to burnout and stress.
4. Economic Uncertainty: Financial instability, job insecurity, and the looming threat of economic downturns add to the mental load carried by individuals, impacting their well-being.
5. Technological Overload: The constant connectivity enabled by smartphones and the internet can lead to information overload and a sense of being perpetually on-call, particularly for those in hybrid work environments.

Supporting employees in a hybrid work environment

The transition to a hybrid work model, where employees split their time between the office and remote work, offers opportunities and challenges for mental health. Companies are crucial in mitigating these challenges and supporting their employees’ well-being. Here are strategies to consider:

1. Foster a Culture of Openness: Create an environment where discussing mental health is encouraged, not stigmatized. Leaders should lead by example, sharing their experiences and showing vulnerability.
   
   
2. Provide Access to Mental Health Resources: Offer comprehensive health benefits, including mental health services like therapy and counselling. Consider providing subscriptions to mental wellness apps or access to virtual mental health services.
   
   
3. Ensure Work-Life Balance: Encourage employees to maintain a healthy balance between work and personal life. This could involve flexible working hours, respecting boundaries outside of work hours, and encouraging regular breaks during the workday.
   
   
4. Promote Social Interaction: The isolation of remote work can contribute to feelings of loneliness and disconnection. Organise regular team-building activities, both virtual and in-person, to foster a sense of community.
   
   
5. Equip Managers with Training: Train managers to recognise signs of mental health struggles in their team members and provide them with the tools to offer support. This can include training on how to have sensitive conversations and when to refer employees to professional help.
   
   
6. Regular Check-ins: Implement regular one-on-one check-ins between managers and employees to discuss work performance and well-being. This can help identify potential issues early and show employees that their well-being is valued.
   
   
7. Encourage Physical Activity: Physical health is closely linked to mental health. Provide incentives for physical activity, such as gym memberships, fitness challenges, or incorporating standing desks in home office setups.
   
   
8. Emphasise Employee Autonomy: Giving employees more control over how they structure their work can increase job satisfaction and reduce stress. Autonomy can include flexibility in work hours, choice of work projects, and deciding when to work from the office or home.
   
   
9. Invest in Employee Development: Provide opportunities for career growth and skill development. This helps employees feel valued and engaged and reduces anxiety related to job security and career progression.
   
   
10. Monitor Workloads: Be vigilant about the workload assigned to each employee. Overburdening employees can lead to burnout. Utilize project management tools and regular feedback sessions to ensure workloads are manageable.

The rise in mental health issues is a complex challenge that requires a multifaceted response, especially in the context of the evolving hybrid work environment. Employers can create healthier, more resilient organisations by recognising the importance of mental well-being and implementing supportive measures.

As society continues to navigate these challenges, it becomes clear that addressing mental health is not just a personal concern but a collective responsibility that extends into the professional realm. Fostering an environment that supports mental health is not only the right thing to do for employees; it’s also beneficial for the long.

Ravinder Tulsiani is Director SE Learning