Communication
Attention is earned, not given – what L&D needs to learn from marketing
Marketers know how to grab attention and inspire action in people — so why isn’t L&D learning from their approaches and methods? In this smart crossover, Ricci Masero shares how marketing’s best strategies, approaches tactics can supercharge learning engagement, from storytelling and UX to journey mapping and business metrics inspired design. As a marketing professional working in the EdTech space, I see a closely shared common goal with learning and development: capturing attention and driving behaviour change. While marketers have…
How to handle difficult conversations without losing learner trust
Training and coaching can surface emotions, resistance, and of course, personal baggage. But with curiosity, empathy, and assertiveness, learning professionals can turn tension into transformation—and build deeper trust with their clients. Cliff Lansley explores three types of empathy and advises on how the learning professional can implement this approach. Training and coaching individuals and teams in organisations isn’t easy – whether as a learning and development professional working within an organisation, or as someone serving external clients. The learning and…
Influence or manipulation? Why mindful manoeuvring is a leadership skill no one’s teaching
Influence happens—intentionally or not and it’s the engine of modern leadership. Caitlin Collins unpacks the line between guiding and manipulating at work, revealing why leaders need more than authority to truly move people. This is the leadership skill hiding in plain sight—and it’s time we made it teachable. When a former tech executive recently shared that she had used “manipulation” to pivot her career, the reaction online was swift—equal parts shock and curiosity. The word “manipulation” triggered something. And rightly…
How to stretch your budget to achieve high-impact L&D
Tight budgets don’t have to mean low impact. Steve Macaulay shares smart, strategic ways to do more with less in your L&D department, so you can look at boosting learning, increasing performance, and sparking innovation – without breaking the bank. From internal expertise to open-source tools, it’s all about working smarter! Many L&D professionals struggle to stretch their budgets to meet growing organisational demands. Surveys consistently highlight budget constraints as a top concern for HR and L&D professionals worldwide. Underfunded…
How to create a deaf-friendly workplace (it’s easier than you think)
To mark Deaf Awareness Week (5 to 11 May), Anna Park reveals just how easy it is to create a deaf-friendly workplace. From clear communication tips to clever office layout tweaks, small steps can make a huge impact. Inclusion doesn’t have to be hard, and it starts with awareness. #DeafAwarenessWeek2025 One in three adults in the UK are deaf, have hearing loss or tinnitus. This striking statistic underscores a crucial need that businesses and organisations cannot ignore. With this in mind, it…
TJ podcast: From talk to transformation – the art of effective facilitation – episode 327
In this episode, we explore the subtle (and not-so-subtle) differences between teaching, training, and facilitation—and why they matter more than you might think. From accidental facilitators to seasoned pros, our guests share honest reflections, practical approaches, and cautionary tales about what makes learning stick. We dive into the skills that set great facilitators apart, the common mistakes that derail engagement and impact, and why designing for learning transfer is non-negotiable. Whether you’re delivering in person or online, this is a…
5 practical strategies for effective conflict resolution in the workplace
Conflict is part of working life, but unresolved tensions can derail even the best teams and impact working life. Simon Phillips shares a practical, people-first approach to transforming conflict into progress, grounded in leadership insights, lived experience and proven impact. Clear, calm and collaborative – this is culture work that sticks Conflict at work is inevitable. Having worked with CEOs and leadership teams across many sectors, dealing with some of the toughest challenges they’ve ever faced, I’ve witnessed how unresolved…
Build a learning strategy the business can’t ignore
🚀 Only 32% of L&D leaders have a strategy aligned with business goals—but that needs to change. Ryan Austin shares a practical five-step plan to transform your learning strategy from reactive to indispensable. Are you ready to speak the language of the business and really make a difference? 🧠📈 Only 32% of Talent and Learning leaders say they have a strategic planning process that fully aligns with their organisation’s broader business strategy. Yet in today’s rapidly evolving world of work—where…
Beyond the brainstorm: Ensuring ideas lead to real change in organisations
💡 Innovation is essential, but without execution, great ideas go nowhere. HR and L&D play a crucial role in bridging the gap between creativity and implementation. We can ensure all parties collaborate effectively to make a difference. ✍️ Steve Macaulay shares how to build teams that turn ideas into action In today’s fast-paced environment, organisations must effectively turn innovation into tangible results or risk the consequences of being left behind. Cultivating a proactive and practical approach is essential, enabling teams…
ADHD isn’t the problem—being misunderstood is
🧠✨ Steve Ollington explores how misunderstanding shapes the lives of people with ADHD—from school to retirement. 🚀 Despite their strengths, many face barriers at work, in relationships, and beyond. The solution? Greater awareness, training, and willingness to learn as people with ADHD need your help to be better understood From childhood to retirement, one of the biggest challenges faced by people with attention deficit hyperactivity disorder (ADHD) is the feeling of being misunderstood. This isn’t a minor inconvenience; it’s a…
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