Communication
L&D marcomms: Communication and the concept it’s taken place
Applying marketing insights to your L&D communications can ensure clarity, engagement and alignment for all. Hayley Maisey shares how Communication: the action of transferring a message from one person or thing to another, visually, audibly or in written form so the information is understood. It’s a key skill for effective collaboration and organisational success. Adopting some of marketing’s approaches can ensure clarity, engagement and alignment when crafting an internal campaign and rolling out the messaging Yet, as George Bernard Shaw astutely…
Conversational Wisdom – book review
Packed with insights, this book provides practical tools to enhance communication skills in everyday life. Reviewed by Peter Plumlee Book: Conversational WisdomAuthors: Emily Cosgrove and Sara Hope I was intrigued yet uncertain about what to expect before diving into this book. We all like to think we engage in insightful conversations daily, but this book prompts us to truly reflect on our daily communication. Our increasingly hybrid lives put meaningful communication at risk, and the authors provide a roadmap for…
Emotions and impact: How to normalise emotional expression in the workplace and why it’s important
Encouraging emotional expression at work can reduce stress, build trust and enhance overall job satisfaction – Phil Willcox shares practical steps to create a more supportive workplace In the workplace, people lie about how they feel. Daily. And lying is rarely pleasurable. There are several reasons why people often feel the need to conceal their emotions. This can stem from feeling a lack of psychological safety or trust in the environment or team they are in, or it may be…
From chaos to clarity: Mastering documentation for work processes
Discover key insights and techniques for effective, process documentation, with clear guidance from Jo Cook I saw a Facebook meme recently that went a bit like this: Me as a youth: Don’t tell me what to do! Me as an adult: Would someone please tell me, in intricate detail, with timings, exactly what I’m supposed to do. Good quality work often has a good quality process to guide it, so that there’s consistency, quality and clear outcomes. On a contract…
The Social Brain – book review
The Social Brain offers a fascinating exploration into the dynamics of group connectivity and leadership. Gaëlle Delmas-Watson reveals its invaluable insights for HR and L&D professionals Book: The Social Brain: The psychology of successful groups Authors: Tracey Camilleri, Samantha Rockey and Robin Dunbar Why read it? I loved the title: The Social Brain! The book really unpicks the various elements that enable individuals to connect with a group. It is short, easy to read and snappy, combining well-documented academic research with…
TJ podcast: Disruption in work and learning – episode 318
AI disruption, accessibility, innovation, modern learning, and leadership with Jeremy Snape, Laura Overton and more. In this episode, experts from the Learning and Development field discuss navigating disruption caused by AI, societal changes, and evolving learner behaviours. Key insights include leveraging disruption for innovation, the importance of accessibility in DEI efforts, and the shift towards meeting learners on modern platforms. Emphasising a purpose-driven approach, the episode provides actionable advice for leaders and trainers to harness change effectively. Speakers include: Laura…
Leading with empathy: Managing mistakes in the workplace
Encouraging communication around gaffes and oversights, with empathy and continuous improvement, is the leadership superpower says Ravinder Tulsiani Mistakes are inevitable in any organisation. They can range from minor errors to costly blunders, and how leaders respond to these mistakes can significantly impact the company’s culture and the employees’ morale. How a leader handles mistakes can foster a learning environment or create a culture of fear and blame. One key principle in managing mistakes is to recognise that they are…
Supercharging soft skills in the age of AI
In today’s increasingly AI-driven workplaces, soft skills are crucial for competitive advantage and career success. Steve Macaulay and David Buchanan show you how to stay ahead Will you be replaced by artificial intelligence? Probably not. Unique human abilities such as empathy and creativity are becoming increasingly valuable. AI takes over tasks, not jobs. But it is now affecting non-routine and intellectual tasks that used to resist automation. Soft skills are central to individual employability, corporate performance, and competitive advantage Some…
Tayloring learning: The supervision superpower
Feeling stuck and need a hero? Coach supervisors provide support and guidance to overcome challenges – capes are optional, writes Daniel Taylor Picture the scene: you’re facing a challenge, unsure of where to turn or how to progress. You look up to the sky and in flies… me! Or in my case, when I’m the one facing the challenge, in flies my coach supervisor. Just as a coachee can benefit from a coach’s support, coaches benefit from supervision This is…
Fostering connection: The antidote to workplace loneliness
A lack of connection at work has impact both for the organisation and the individual. Thom Dennis explores this and shares ways to improve A paradox has emerged in today’s fast-paced, technology-driven work environment: increased connectivity often leads to a sense of disconnection. Social media was supposed to bring us closer together, but it seems we’ve never felt so alone. Collecting ‘friends’ and followers has become a ploy that keeps us engrossed in our technology, yet lost without genuine connection.…
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