People Managers
The human side of AI: Why wellbeing is the next core capability
Artificial Intelligence is reshaping work at speed, but human wellbeing is struggling. TJ Conference speaker Tom Bryant explores how L&D can take the lead in building wellbeing as a skill, designing more human-centric workplaces and using AI with intention to support emotional intelligence, resilience and adaptability in the modern workplace. Artificial intelligence is transforming the workplace faster than most of us imagined, taking on administrative, analytical and repetitive tasks with astonishing speed. Yet while AI is supposed to lighten the…
From skills crisis to skills opportunity: Navigating the erosion of human expertise in the age of AI
As AI accelerates workplace transformation, from the everyday to the strategic, UK organisations face a dual challenge: closing persistent skills gaps and preserving human expertise. Jennie Marshall explores how a strategic, people-first approach to lifelong learning, ethical AI, and human-AI collaboration can help businesses turn disruption into a long-term advantage. The United Kingdom stands at a pivotal crossroads in its economic and educational history. The persistent skills shortage, coupled with the rapid advancement of artificial intelligence (AI), presents a complex…
Why customer service should be a leadership priority
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset, skills, and leadership needed to make customer focus everyone’s responsibility. The cost of neglecting customer focus is that you end up with robotic and indifferent service, cancellations and delays become normal, and waiting on the phone for hours. In today’s…
Psychological safety isn’t soft: it’s the backbone of team performance
Bullying in the workplace remains shockingly common, yet often overlooked. Dr. Britt Andreatta explains why psychological safety is essential for healthy, high-performing teams, and what leaders must do to create it. From team bonding to humility, the future of work depends on cultures where everyone feels seen, safe, and heard. When most people think about bullying, they think of a childhood bully at school or anonymous cyberbullying that is rampant online. Many don’t realise that it’s also a big issue…
Too busy to think: Why clarity, influence and inspiration begin with intention
Sue Stockdale explores why thinking time is so critical for effective leadership. When leaders slow down, clarity returns, influence grows, and energy builds. This insightful piece shares practical ways to reclaim space for reflection, helping leaders shift from reactive to intentional, and inspiring others through purpose-driven presence, not constant motion. If there’s one symptom I see time and time again in my coaching work with leaders, it’s this: thinking time is in critically short supply. The people I work with…
Putting teamwork front and centre: A guide for HR and L&D leaders
Steve Macaulay and Sarah Cook explore how HR and L&D professionals can create high-performing teams using proven models, practical strategies, and the human skills that bring them to life. This guide blends research, emotional intelligence, and real-world tools to build team cultures of trust, growth, and sustained collaboration. Team building is essential for fostering strong, effective organisations. HR and L&D professionals play a crucial role in driving collaboration, innovation, and growth. Conversely, dysfunctional teams can hinder progress and divert focus…
Three ways to show training’s real value
In a world where training drives business strategy, measuring its impact is crucial. Dr. Ajit Kumar Kar outlines three practical approaches, ROI, ROTI and ROE, that help organisations justify investment, track outcomes and align learning with performance. Discover how to make training accountable, strategic, and report well for future investment. In today’s volatile business landscape, training is no longer optional, it’s a strategic enabler. Companies invest in training for a number of reasons: Training fuels people’s growth to match the…
Rewriting the leadership playbook: Why burnout is a system failure
Burnout isn’t a flaw in individuals; it’s a warning light for broken systems. Mia Serra and Claudie Plen-McCormack argue that leadership and culture must evolve to prioritise inclusion, psychological safety and sustainable performance. Without structural change, well-being initiatives remain surface-level fixes in complex environments that continue to overstretch and exclude. Burnout isn’t a personal failure. It’s a system failure. Yet in many organisations, burnout is still treated as an individual shortcoming, something to be “fixed” with a mindfulness session, an…
The AI acceleration of careers: Why the next generation of managers will arrive sooner than we think
AI is transforming early careers, not by eliminating them, but by accelerating them. John Schneider explores how companies like PwC are rethinking onboarding and leadership development, equipping new hires to supervise AI from day one. The challenge? Ensuring tomorrow’s leaders don’t miss the vital learning today’s grunt work once offered. There’s a common refrain in conversations about AI and the workforce: Entry-level jobs are disappearing. If AI can take over the repetitive tasks that have traditionally been the proving ground…
Trust, talent and the tightrope of skip-level leadership
Srideep Sarkar explores the complex, often overlooked role of skip-level managers. Far from being passive observers, they must balance influence with restraint, strategy with empathy. From avoiding the saviour complex to nurturing talent indirectly, this is a guide to leading large teams without weakening leadership layers that hold them together. The Boston Consulting Group report The End of Management as We Know It indicates that just 9% of Western non-managers aspire to become a manager and 81% managers think the job…
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