Opinion

Explain, agent or black woman on computer in call center for consulting, questions or loan advice. Solution, advisor or African virtual assistant talking for telemarketing info or sales communication

Scaling skill adoption with AI and a human-centric approach 

James Swift

Take a phased approach and keep people at the heart of strategy, advises James Swift Leyton, like many businesses, prioritises client retention as a crucial driver of sustainable growth. Recognising that their consultants’ skills directly impacted client relationships and retention rates, Leyton’s talent development team sought innovative solutions to improve skill adoption and consistency across their workforce. The business challenge was to boost client retention.   AI provided unprecedented visibility into employee skill usage… replacing subjective observations with objective data  …

Attractive businesswoman in white shirt at workplace working with laptop to hire new employees for international business consulting. HR, social media hologram icons over office background

The AI revolution and navigating the future of talent management 

Pete Humphreys

By fostering human skills alongside artificial intelligence, organisations can better prepare their workforces for success – Pete Humphreys explains The integration of artificial intelligence (AI) into the people profession has become crucial in order to remain competitive. As candidates and employees increasingly embrace AI-powered tools, Human Resources (HR) departments must swiftly adapt to remain relevant and effective. This shift presents both opportunities and challenges, particularly in talent management.  The most successful HR departments will be those that strike the right balance between…

Happy African American young woman job seeker talking to professional male HR manager checking digital cv on tablet at interview meeting process. Company recruitment, human resources and hiring.

How infusing creativity into your CV helps you stand out from the crowd 

Faye Longhurst

A well-designed curriculum vitae can help you catch recruiters’ attention. Faye Longhurst shares key tips A curriculum vitae (CV) is one of the most important projects we design in our lifetime; taking a blank canvas and filling it with achievements, skills and experience as we grow our career. With more applicants than ever for each role, today’s job market has become increasingly saturated. Because of this, recruiters are often overwhelmed with the number of applications and, crucially: cookie cutter CVs that all…

A visionary meeting where manufacturers and retailers discuss incentivizing designs for recyclability and compostability in a green office environment

From code to culture: How AI can embed company culture 

Elie Rashbass

Artificial intelligence can help turn company culture from words on a wall into something real – Elie Rashbass explains how Strong and healthy cultures help businesses and employees thrive. Weak or toxic cultures, on the other hand, harm both the workforce and the business’s bottom line. Companies know culture matters and recognise exactly what values they want. However, listing and wanting certain values, even if you mean it (which most companies do!), doesn’t make them a reality.   The missing link…

Businesspeople handshaking after deal or interview

First-time Chief People Officer? How to build for success in 2025

Emma-Claire Kavanagh

Focus on enhancing employee experience, navigating legislative changes and upskilling your workforce, advises Emma-Claire Kavanagh  As business leaders grapple with new legislation, evolving technology and customer demands, they’ll be relying on their Chief People Officers (COPs) to build a workforce that can adapt to market changes in the year ahead.    Stepping into the CPO role demands strong HR expertise, but also a deep understanding of an organisation’s long-term goals and the confidence to advise the board at every turn. This…

Tap Dancing.

From tap to hip hop: How dance inspires workplace excellence 

Karl Green

Success at work requires precision, energy, expression and adaptability – just like mastering different dance styles. Karl Green shares lessons from the stage to help you perform at your best  Some of our most powerful lessons about workplace success come from unexpected places. As someone from a performance background of over a decade, who pivoted career from dance and musical theatre to coaching and development, one of my favourite analogies is how different dances mirror various approaches to work and…

Global Sentiment Survey 2025 front cover showing Donald H Taylor (C) Don Taylor

L&D professionals question if AI really is a hot topic for 2025

Donald H Taylor launches his L&D Global Sentiment Survey and TJ digs into the results At the launch event for the of the L&D Global Sentiment Survey 2025, the 12th annual check of the pulse of L&D worldwide, Donald H Taylor has analysed answers from 3,339 people covering 93 countries. Don asks “What will be hot in workplace L&D?” for the coming year and people make a selection from 16 options, including AI, reskilling, learning analytics and others. Don highlights…

Two adult business people make work interview against office background.One on one meeting concept.

What HR trends to expect in 2025 

Kelly Tucker

Human Resources is all about adapting, innovating and putting your people first. Are you ready? Kelly Tucker explores the trends As we settle into 2025, the people profession landscape is set to undergo transformative changes driven by technological advancements, evolving workplace norms, and a growing emphasis on employee wellbeing. The ability to adapt to these shifts will define success for organisations and HR leaders alike. Here are the key trends I anticipate shaping the future of the coming year.  The…

Job Search Tips are shown using the text

Networks, mindset and the ‘genius of audacity’: A coach’s recipe for job search success

Beverlie Wilkinson

Job hunting? Executive coach Beverlie Wilkinson shares her Gold, Silver, Bronze strategy for career success  The job search landscape has changed dramatically – we’re navigating AI-led processes and numerous digital tools, making it more important than ever to stay positive and resilient. As an executive coach, I’ve noticed something crucial: finding a job today is all about mindset.  It’s about knowing yourself, maintaining a positive mindset and building meaningful connections  First, let’s talk about why you might be looking to…

Team leader planning and writing on sticky notes while brainstorming, talking and sharing vision or ideas. Diverse group of creative business people meeting together to market new startup company

Letting go of your agenda: How Open Space Technology helped us co-create an exceptional event

Phil Walsh

Ever wished your training or events had more personal spark? Phil Walsh shares his approach to making any experience more connected When we began planning a forum, we were eager to explore new ways to tap into the collective intelligence of our incredible audience. Six of us, representing three different organisations, sat down to brainstorm ways we could turn control over to the attendees, trusting that they had the knowledge, creativity, and insight to lead meaningful discussions. We wanted a…