Features
The rise of learning as a strategic growth driver
Frédéric Hébert unpacks findings from Rise Up’s 2025 State of Learning Report, exploring why L&D is gaining influence but still struggles for strategic investment. To truly lead growth, learning must align with business outcomes and speak in a language the board understands or is at risk of being left behind. Across industries, the perception of workplace learning is shifting. Roles are becoming more fluid, the need for upskilling and reskilling is increasing as technology evolves, and businesses are trying to find value wherever…
Agile learning: A story of relevance, responsibility and real change
Siobhan Orchard-Webb shares a case study on how a bespoke leadership programme became a transformative journey. Blending agile learning with human-centred facilitation, the experience empowered individuals to lead with confidence, curiosity and care, showing how the most powerful learning happens not from instruction, but from listening, adapting, and growing together. On an autumnal morning, in a quiet training room tucked away in an area of a community building, twelve managers gathered around a set of tables arranged in a semi-circle.…
My book ‘AI for People Professionals’ was a human-first experiment
Behind the pages of a book shaped by humans and machines, Erica Farmer shares the creative highs, challenges and lessons from writing ‘AI for People Professionals’. From neurodivergent-friendly workflows to AI-supported thinking, it’s a candid look at what it means to write about the future of work in real time. When I started writing my book AI for People Professionals, I had no idea how much of a creative, emotional and intellectual rollercoaster it would be. This wasn’t just a…
Redundancy isn’t just business, it’s personal
Andy Evans shares the deeply personal story of being made redundant and the emotional and professional aftermath. Drawing on lived experience and learning theory, he explores how leaders can handle redundancy with humanity, and reflects on how moments of loss can spark growth, resilience, and a renewed sense of purpose. It was 8:45 on a September morning when the meeting invite appeared in my inbox. No context, no agenda, just a 3:00pm slot with my CPO and HR. I didn’t…
Psychological safety is the missing piece in your AI strategy
AI is changing the workplace, but without psychological safety, adoption efforts risk falling flat. Erica Farmer explores why trust, openness and permission to fail are essential for innovation, and shares practical steps for leaders, HR and L&D to create a culture where people can learn, experiment and thrive with AI. Artificial intelligence is reshaping the world of work faster than most organisations can adapt. From productivity tools to advanced data analytics and talent systems, AI now sits quietly in the…
The leadership imperative: Shaping AI culture from the top
Vishaal Gupta argues that building an AI-ready workforce is less about technology and more about culture. From transparent leadership to continuous learning, this feature lays out how organisations can move beyond hype to action, bridging people readiness gaps, reducing risk, and turning AI into a true strategic advantage for organisations. AI is fundamentally transforming organisations, creating a clear competitive distinction between those acting decisively and those hesitating. This isn’t just another technology upgrade; it requires a complete rethink of how…
Learning without limits: 38 years outside the HR bubble
Andy Candler has spent nearly four decades in L&D without setting foot in an HR team, and he thinks that’s exactly why it’s worked. In this refreshing and honest take, he champions a commercial, customer-focused approach to learning that’s more about storytelling and sales than tick boxes and training plans. At a recent learning event the conversation turned to L&D, its alignment with HR, and the usual comments about people strategy and employee engagement. It got me thinking about my…
Learning as infrastructure: the rise of the capability operating system
By 2035, skills graphs, adaptive learning, and trustworthy analytics will turn corporate learning into a true capability operating system. From course catalogs to capability supply chains, learning leaders must build now to thrive in the next decade. Dr. Ravinder Tulsiani looks at how AI and ecosystems will redefine corporate learning. Corporate learning is entering a systems era. By 2035, the center of gravity will move from long courses and static catalogs to a capability operating system, a connected stack that…
From skills crisis to skills opportunity: Navigating the erosion of human expertise in the age of AI
As AI accelerates workplace transformation, from the everyday to the strategic, UK organisations face a dual challenge: closing persistent skills gaps and preserving human expertise. Jennie Marshall explores how a strategic, people-first approach to lifelong learning, ethical AI, and human-AI collaboration can help businesses turn disruption into a long-term advantage. The United Kingdom stands at a pivotal crossroads in its economic and educational history. The persistent skills shortage, coupled with the rapid advancement of artificial intelligence (AI), presents a complex…
Why customer service should be a leadership priority
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset, skills, and leadership needed to make customer focus everyone’s responsibility. The cost of neglecting customer focus is that you end up with robotic and indifferent service, cancellations and delays become normal, and waiting on the phone for hours. In today’s…
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