Contact centre agents have little to fear with AI implementation
There’s no death knell for CSRs yet, says Doug Taylor.
Category Education and skills
Read MoreContact centre agents have little to fear with AI implementation
Measuring the effect of staff training
Annabelle Fee gives us the basics of training effectiveness.
Managing multiple generations as a millennial leader
Syed Uddin, The Adecco Group’s UK&I ‘CEO for One Month’ for 2018 offers his perspective on managing a multi-generational workforce.
Achieving productive outcomes from difficult conversations
The game-changing part of having a successful difficult conversation is how you approach it, says Johnson Wong.
TJ Newsflash: 18 October
If humility is so important, why are (some) leaders so arrogant? A good question HBR, a good question…
We can do more to attract diverse talent into digital and tech roles
New emerging technologies are fundamentally changing the way we work and engage with businesses, says Sarah Kaiser.
How a physiotherapist can help boost staff productivity
You don’t have to work in a physically demanding job to feel the benefits of a physiotherapist, says John Doyle.
The TJ Podcast: October 2018
New co-host Kate Graham of Fosway joins Jon to discuss some recent news.
What to do with hurtful feedback
It’s never nice to hear, but there are ways you can cope with bad feedback, says Elva Ainsworth.
TJ interviews: Author and coach Robin Kermode
Robin Kermode gives TJ his best tips for good body language, both real world and virtually.
