Fuller’s Inns targets staff retention with pay and benefits increase

Brewery and pub company Fuller’s is introducing a range of benefits, bonuses and pay increases to retain large numbers of team members and promote career development within the organisation.


The London-based business will be introducing the national living wage six months early for some of its staff while also adding a new bonus scheme and share ownership incentive. The changes come into effect in late November. 

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Staff that have already completed or are participating in the company’s six development programme will be paid at least the £7.20 national living wage, as will service coaches. The move is designed to reward team members who are on one of Fuller’s Inns six development programmes that provide a structured career path from bar staff or kitchen porter to general manager or head chef.

Chief executive Simon Emeny said: “For some time now, we have been improving the way we reward and recognise the great people that work in our pubs and hotels. Internal research has shown us that fantastic development programmes and clear career opportunities are a better way of motivating and retaining great people than increased pay. However, we do want to reward those who commit to undertaking a development programme and these new pay rates do just that.”

To further incentivise the people development of employees, those completing a development programme stage will receive a 4 per cent pay increase with a further 4 per cent rise if they have not been promoted within six months.

Fuller’s Inns is also improving benefits for 115 of its key head chefs with a new bonus, share ownership scheme and other benefits, bringing them in line with the remuneration package already given to general managers.

“One of my promises to the business since I took over as CEO was to increase the number of vacancies we filled with internal promotions – and it is paying off. Four out of the five operational reports to Fuller’s Inns MD, Jonathon Swaine, have been promoted internally and more of our general managers than ever have come through the Fuller’s Inns development programme. In addition, our Chef Scholarship programme – which has three levels from kitchen porter to head chef – is helping to attract the best people at all levels and inspiring some amazing culinary skills,” added Emeny. 


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