The new “national living wage” will push up wages at more than half of all employers, forcing many of them to seek savings through improved productivity, according to a major survey.
Continuing his series on attitude in customer service Steven Harris explores the importance of thoughts and words.
Latest research from global professional services company Towers Watson suggests just 36 per cent of companies in the UK consider their performance management process to be effective.
Lucy Adams, former HR director of the BBC, has spoken out about the importance of L&D moving into a new area of self-sufficiency.
British companies are losing on average 23.5 days of productive time per employee each year as staff take time off sick and underperform in the office as a result of ill-health.
