Technology

Photo realistic as Customer Service Trainer Enhancing Skills concept as A customer service trainer enhances the skills of customer service teams to ensure exceptional service and e

AI’s successful implementation goes beyond technology – soft skills are needed 

Tommy Richardson

While AI drives innovation, soft skills are equally critical for ethical, compliant and successful implementation. Tommy Richardson explains the need for a balanced approach to AI training  Artificial intelligence is revolutionising the way businesses operate. It’s streamlining operations, improving customer interactions, and even providing insights that anticipate market shifts. Amid the technology-driven advancements, however, there’s an often-overlooked element that’s equally critical to business success – soft skills.  Employers are seeking teams that can effectively harness AI capabilities while navigating ethical…

An empathetic leader for whom the well-being of employees is crucial, promoting a friendly and open work culture. His compassionate and respectful approach fosters trust and teamwork

Wake up and smell the silicon: How to be human in an AI workplace  

Laura Thomson-Staveley

Cultivate your human skills and embrace the four Cs to thrive in an AI-driven world, writes Laura Thomson-Staveley   Back in 2016, I had a moment where I realised how significant artificial intelligence (AI) could become in our daily lives. I was listening to a neuroscientist talk from the Defense Advanced Research Projects Agency (Darpa) in the US which has a $3bn a year annual budget for research activities which invariably focuses on AI, and it struck me that we were on…

Concept of digital diagram,graph interfaces,virtual screen,connections icon on blurred background.Coworking team at business meeting.Group of colleagues working with startup project in modern office.

Closing your digital skills gap: quick wins for your team 

Jayne Mather

Uncover strategies to help narrow your organisation’s digital skills gap with our detailed, comprehensive guide. Jayne Mather offers best practices for immediate impact  No matter what your industry is, your organisation needs to embrace digital transformation to modernise, sustain and advance your business. That means replacing your ageing legacy systems, utilising cloud-based solutions, embracing AI, automation and other cognitive computing advances, strengthening your cybersecurity measures, and making the most of your data.     Digital upskilling programmes are needed in conjunction with…

do you speak english? in a signboard

Cambridge study on enhancing career progression and language skills

Nisreen Ash

In an era where English language skills are essential for global business, Nisreen Ash from Cambridge University Press & Assessment reflects on new research which shows the positive impact of the online English test Linguaskill Developing business English skills in a global job market helps with employability, and the way you learn and prepare can have an impact on confidence and proficiency, according to recent global research. I am part of a team in Cambridge that investigates the impact of…

Businessman and businesswoman in formal wear working together looking for new employees to hire for international business consulting. HR, social media icons over modern panoramic office background

Three ways AI can help when starting your learning business 

George Hanley

Artificial intelligence can supercharge your L&D business – if you know how to use it well. George Hanley reveals top tips for maximising the tech  Artificial intelligence (AI) is taking the world by storm, revolutionising many businesses with its ability to boost productivity, heighten efficiency and streamline processes. But while the fundamental principles of how AI can benefit businesses are similar across various industries, there are some ways you can tweak this technology to suit your specific business needs.   Adaptable…

Woman sitting at desk, using computer and waving to webcam

The ethical imperatives of implementing learning technologies 

Ajit Kumar Kar

Learning technologies are changing the game, but it’s crucial to navigate their use with care. Dr Ajit Kumar Kar breaks down the key ethical considerations for anyone new to L&D  In today’s rapidly evolving knowledge landscape, the integration of technology into learning environments has become increasingly prevalent. From online learning platforms to virtual reality simulations, technology offers unprecedented opportunities to enhance the learning experience.   Transformation must be guided by a strong commitment to ethical principles and values However, amid this…

Uploading disruption to the cloud. Background: source code pc screen.

TJ podcast: Disruption in work and learning – episode 318

Jo Cook

AI disruption, accessibility, innovation, modern learning, and leadership with Jeremy Snape, Laura Overton and more. In this episode, experts from the Learning and Development field discuss navigating disruption caused by AI, societal changes, and evolving learner behaviours. Key insights include leveraging disruption for innovation, the importance of accessibility in DEI efforts, and the shift towards meeting learners on modern platforms. Emphasising a purpose-driven approach, the episode provides actionable advice for leaders and trainers to harness change effectively. Speakers include: ⁠Laura…

Adaptive Learning Letters

Unlocking employee potential: How adaptive learning is transforming workplace learning

Camilia Miccolis

Disappointed that training interventions aren’t hitting the mark? Then adaptive learning might be your answer! Camilia Miccolis tells us all about it Employees are often a company’s largest expense, but they are also their biggest asset. Like all assets, a return on investment is crucial – but humans are more complex than tools, services and products. In order to unlock the true potential of employees, organisations must do more than simply “acquire” them as an asset, they must invest in…

Successful Businesswoman Holding Digital Tablet Standing In Modern Office

Uniting HR and L&D: A strategic imperative for future-ready organisations 

Ted Miller

We must ensure HR and L&D have a say in tech and change management discussions, writes Ted Miller  Attend any board meeting today and it’s almost certain that the agenda will prominently feature discussions about the latest technological advancements and their potential impact on the company’s future. But amid the discussions on artificial intelligence integration and data analytics, one critical voice is conspicuously absent: Human Resources. Too often, HR is marginalised in discussions about technological integration and change management, despite…

2024, United Kingdom, United Kingdom flag with date block, Concept, Important events for UK in the new year, election, economy, social activities, central bank, UK foreign policy

Labour’s return: Implications for skills and development

Jo Cook

Labour’s election victory reshapes the UK workplace: implications for skills, technology, safety, and mental health The Labour Party will be in Government after the 2024 UK election, for the first time in 14 years. But what does it mean for people, skills and development in organisations? The Labour Party’s win yesterday is an opportunity for the education and skills system Nicola Hay MBE Technology and skills British Safety Council’s Chairman Peter McGettrick said, “We want to see people’s health, safety…