Roundtable discussion hosted by The Open University and chaired by BCS Learning & Development Specialist Group highlights future of IT skills. The group agreed the rapid pace of technology change means there must be a new approach to IT education…
Nick Brice investigates what lies at the heart of the customer experience
Sarah Cook and Steve Macaulay provide practical tips on how to help create a great customer experience
Tim Royds explores the concept of the sales academy as a strategic tool
Transforming a major corporation’s business model requires a change in development approach. SAP’s Axel Ferreyrolles talks to Nick de Cent
Creating a customer-centric culture reaps rewards, as Jane Sparrow explores
David Freedman reminds us of the importance of relationship building in modern sales roles
Educational providers need to double their efforts to be executive-centric, implementing dedicated design, production and delivery techniques to create a learning experience that generates measurable impact. Anything less will not do, Paul Hunter says
Shaw believes businesses are in reality in 2015 still just applying a cursory nod to the impact of neuroscience on retaining and attracting new customers
In the first of three articles, Laura Overton looks at how L&D leaders can get the edge
