May 2015
The focus of this month’s issue is sales and customer service
Tag Organisational development
Read MoreMay 2015
Meeting targets
How can L&D start delivering what the business really wants? Mike Straw provides some answers
PwC make move to dip into untapped talent
Removing UCAS scores as an entry prerequisite follows analysis of applications to the firm from students who have not achieved the normally required A Level grades. The move will enable the firm to further diversify its graduate intake through broader…
Only one in 10 employees define success at work as high performance, survey reveals
Right Management’s Global Career Aspiration survey found that 45 per cent of respondents rank work-life balance as their number one career aspiration and the top definition of workplace success is enjoyment/happiness
Blowing the whistle
Whistleblowing: what role does L&D have to play? TJ offers a perspective
The shadow side of boards
Erik de Haan explains how teams can sustain higher performance through coaching
How great customer service can drive new business from existing sources
It’s never been more important for sales pros to look at what’s on their doorstep before stepping out onto the street, Doug Tucker says
The impact of L&D initiatives is too rarely measured against business outcomes, finds CIPD
According to 45 per cent of respondents, the most common barrier to evaluating L&D is other business priorities, but barriers within L&D and HR itself, such as the quality analytical data (32 per cent), and crucially the capability of L&D…
More problem-solving skills required if IT is to fulfil its potential, say experts
Roundtable discussion hosted by The Open University and chaired by BCS Learning & Development Specialist Group highlights future of IT skills. The group agreed the rapid pace of technology change means there must be a new approach to IT education…
Moments of truth
Nick Brice investigates what lies at the heart of the customer experience
