HR Professionals
The Training Officer March 1968
In March 1968, The Training Officer captured a profession coming of age. Between log books, training boards and debates about education’s purpose, the issue reveals how industrial-era concerns about standards, governance and real performance improvement still echo through today’s learning strategies, data systems and skills conversations for L&D professionals worldwide. The Training Officer magazine from March 1968 is the second scan from the archives to celebrate 60 years of TJ’s work in learning in development. It feels like a snapshot…
The leadership imperative: Shaping AI culture from the top
Vishaal Gupta argues that building an AI-ready workforce is less about technology and more about culture. From transparent leadership to continuous learning, this feature lays out how organisations can move beyond hype to action, bridging people readiness gaps, reducing risk, and turning AI into a true strategic advantage for organisations. AI is fundamentally transforming organisations, creating a clear competitive distinction between those acting decisively and those hesitating. This isn’t just another technology upgrade; it requires a complete rethink of how…
Learning without limits: 38 years outside the HR bubble
Andy Candler has spent nearly four decades in L&D without setting foot in an HR team, and he thinks that’s exactly why it’s worked. In this refreshing and honest take, he champions a commercial, customer-focused approach to learning that’s more about storytelling and sales than tick boxes and training plans. At a recent learning event the conversation turned to L&D, its alignment with HR, and the usual comments about people strategy and employee engagement. It got me thinking about my…
Stop reporting and start persuading: Unlock the potential of your learning data for business impact
Most L&D teams collect data, but few translate it into the business language that decision-makers value. iSpring’s global survey reveals a “translation problem” holding many teams back. Tanya Galton shares insights into three L&D maturity clusters, along with practical steps to boost your influence, impact, and alignment with business priorities. Are you being heard in the boardroom or are you overlooked when L&D budgets are allocated and cut? When you lead or manage L&D in your company, understanding the level…
Editor’s blog: Beyond inspiration, the why of reflection at conferences
Jo Cook shares the thinking behind the TJ 60th Anniversary Conference and why reflection and action planning are central to its design. Drawing on expert insights and her own experiences, Jo explains how making space for thought can transform a good event into one that drives real change and learning. “Reflection is essential for professional competence development in every profession”, stated Alberto A. P. Cattaneo, and from the very first imaginings of a TJ conference I wanted to ensure that…
Learning as infrastructure: the rise of the capability operating system
By 2035, skills graphs, adaptive learning, and trustworthy analytics will turn corporate learning into a true capability operating system. From course catalogs to capability supply chains, learning leaders must build now to thrive in the next decade. Dr. Ravinder Tulsiani looks at how AI and ecosystems will redefine corporate learning. Corporate learning is entering a systems era. By 2035, the center of gravity will move from long courses and static catalogs to a capability operating system, a connected stack that…
The human side of AI: Why wellbeing is the next core capability
Artificial Intelligence is reshaping work at speed, but human wellbeing is struggling. TJ Conference speaker Tom Bryant explores how L&D can take the lead in building wellbeing as a skill, designing more human-centric workplaces and using AI with intention to support emotional intelligence, resilience and adaptability in the modern workplace. Artificial intelligence is transforming the workplace faster than most of us imagined, taking on administrative, analytical and repetitive tasks with astonishing speed. Yet while AI is supposed to lighten the…
From skills crisis to skills opportunity: Navigating the erosion of human expertise in the age of AI
As AI accelerates workplace transformation, from the everyday to the strategic, UK organisations face a dual challenge: closing persistent skills gaps and preserving human expertise. Jennie Marshall explores how a strategic, people-first approach to lifelong learning, ethical AI, and human-AI collaboration can help businesses turn disruption into a long-term advantage. The United Kingdom stands at a pivotal crossroads in its economic and educational history. The persistent skills shortage, coupled with the rapid advancement of artificial intelligence (AI), presents a complex…
Why customer service should be a leadership priority
Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards service excellence, boosting loyalty, reducing inefficiencies, and embedding the mindset, skills, and leadership needed to make customer focus everyone’s responsibility. The cost of neglecting customer focus is that you end up with robotic and indifferent service, cancellations and delays become normal, and waiting on the phone for hours. In today’s…
Psychological safety isn’t soft: it’s the backbone of team performance
Bullying in the workplace remains shockingly common, yet often overlooked. Dr. Britt Andreatta explains why psychological safety is essential for healthy, high-performing teams, and what leaders must do to create it. From team bonding to humility, the future of work depends on cultures where everyone feels seen, safe, and heard. When most people think about bullying, they think of a childhood bully at school or anonymous cyberbullying that is rampant online. Many don’t realise that it’s also a big issue…
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