How to train customer service agents for successful video chats
Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver real value.
Jon_Kennard
TJ interviews: SSSC’s Keith Quinn and George Burton
Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app, MyLearning.
Bridging the skills gap for coaching teams
Managers want to coach, but don’t have access to the skills. Stuart Hearn explores the processes and training leaders need to put in place to ensure the best development opportunities for employees.
Book excerpt: Shujaa’ah – Bold Leadership for Women of the Middle East
In a passage from her new book, Annabel Harper looks at leadership challenges for women in the Middle East.
Five reasons why online learning should be part of your company’s onboarding process
There’s never been a better time to embrace online learning for onboarding and beyond, says Gemma Hart.
TJ interviews: Visier’s Ian Cook
Ian Cook looks at the way forward for AI in business.
How to live well with uncertainty
Uncertainty still playing a big part in your life? Liggy Webb is here to help you.
TJ Newsflash: 25 February
Get hold of that to-do list – and stop getting distracted by.. where was I again?
Training in 2021 to help businesses recover
Thom Dennis identifies 10 types of training businesses would do well to consider adopting.
The defining skill of 2021: Mental agility
Gemma Leigh Roberts explains that the skill we should be focusing on as we move through 2021 is our mental agility.
